Business Analyst II (US)

TD Bank • Wilmington, DE

3d • Onsite

About The Position

The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery. The Business Analyst II leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects. This role requires sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle. The individual will gain/acquire sound understanding of business and user interaction with technology throughout project delivery. Work is performed under minimal management guidance and supervision. The role involves identifying and leading problem resolution and supports and may contribute to communication and change management activities.

Requirements

• Undergraduate degree
• 3+ years related experience
• Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Gain/acquire sound understanding of business and user interaction with technology throughout project delivery
• Work performed under minimal management guidance and supervision
• Identify and lead problem resolution
• Supports and may contribute to communication and change management activities
• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach
• Provides recommendations and direction based on the end to end customer experience when making decisions
• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met
• Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
• Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions
• Identifies scope changes and completes analysis to determine impact to project benefits and risks
• Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identifies, documents and validates current state processes and works with the business and stakeholders to design the desired future state
• Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
• Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TD’s risk appetite
• Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates
• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions
• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
• Takes ownership and communicates progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
• Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
• Develops efficient and effective solutions through analytical problem solving
• Supports implementation/post implementation activities as defined in the project plan
• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships
• Engages, enables and leads stakeholders to agreement/consensus on the business requirements
• Prioritizes and manages work load and capacity to deliver on project milestone dates
• Participates in regular coaching and performance review sessions, employee surveys and action plans
• Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
• Supports, mentors and provides guidance to junior level Business Analysts and peers
• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Nice To Haves

• Coding experience
• Knowledge of credit card business
• Strong Excel skills
• Experience translating complicated quantitative concepts or processes to a non-technical audience

Responsibilities

• Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
• Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach
• Provides recommendations and direction based on the end to end customer experience when making decisions
• Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business
• Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
• Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met
• Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
• Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
• Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions
• Identifies scope changes and completes analysis to determine impact to project benefits and risks
• Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline
• Identifies, documents and validates current state processes and works with the business and stakeholders to design the desired future state
• Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met
• Collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
• Ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
• Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TD’s risk appetite
• Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates
• Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
• Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines
• Contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions
• Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities
• Takes ownership and communicates progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate
• Assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases
• Develops efficient and effective solutions through analytical problem solving
• Supports implementation/post implementation activities as defined in the project plan
• Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices
• Continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
• Leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships
• Engages, enables and leads stakeholders to agreement/consensus on the business requirements
• Prioritizes and manages work load and capacity to deliver on project milestone dates
• Participates in regular coaching and performance review sessions, employee surveys and action plans
• Owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
• Fosters a collaborative team environment by participating in team meetings and reward & recognition programs
• Supports, mentors and provides guidance to junior level Business Analysts and peers
• Contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree