Business Analyst II

AAA Life Insurance Company • Livonia, MI

1d • Hybrid

About The Position

We need an analytical, curious problem solver to become a Business Analyst II on the Automation and AI Team to help drive the biggest change in the company’s history. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members. This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious. The right person will be energized by that. You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future-state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating Power BI reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long-term process or technology is not ready yet. Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and automation to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging. For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale automation and AI in ways that reduce time to serve, improve quality, and create a better member experience. Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
• 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
• 3-5 years of experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
• 3-5 years of experience of creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
• 3-5 years of experience in building Power BI reports, dashboards, or equivalent reporting solutions to measure operational performance
• Proficient Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools

Nice To Haves

• Experience supporting automation, AI, RPA, workflow, or technology-enabled process improvement initiatives
• Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis
• Insurance industry experience, preferably life insurance or another operationally complex financial services environment
• Experience with persona development and persona-based scenarios
• Understanding of web concepts such as HTML and CSS
• Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed
• Exposure to Lean, Six Sigma, or other process improvement methodologies
• Ability to work comfortably with both business and technical teams and translate needs across audiences
• Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
• Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities

Responsibilities

• Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
• Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
• Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
• Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
• Create Power BI reports and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
• Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
• Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
• Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
• Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
• Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
• Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
• Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership
• Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities
• Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs

Benefits

• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level