Business Analyst II

LONE STAR NATIONAL BANK•McAllen, TX

2d•Onsite

About The Position

Individuals in the Business Analyst role are responsible for serving as liaisons between the operational and administrative functions and systems of the Bank and the IT Organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations. Based on breadth and depth of understanding of business needs and processes, Business Analysts collaborate with IT team members to determine if appropriate internal or external solutions currently exist, or whether new solutions are required and feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems. Business Analysts are responsible for proactively identifying technology opportunities that support Bank strategies and performance. Business Analysts educate project team members on business unit goals and objectives and educate the business on the value of information technology. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups. Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers, and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support. Strong leadership, relationship management, interpersonal, negotiation, and communication skills are also required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, related field, or equivalent work experience.
Typically requires 3-5 years of relevant technical or business work experience.
Banking experience required
Requires working knowledge of business operations and systems requirements processes.
Working knowledge of IIBA principles and practices.

Responsibilities

Works with business partners within one or more business processes to align technology solutions with business strategies
Serves as IT Team member
Supports one or more moderately complex business processes.
Establishes and maintains liaison relationship with business partners and IT Organization to provide effective technical solutions.
Seeks opportunities to improve and deepen relationship between IT Organization and business partners.
Conducts data gathering and analysis to understand business strategy requirements.
May contribute to the business short- and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
Provides input from a business and IT perspective.
Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
Develops, writes, and communicates business requirements such as the business environment, business vision, business rules, risks, and information pertinent to the stakeholder.
Builds use cases to identify functional requirements to satisfy business needs.
May analyze client operations to understand their strengths and weaknesses to determine opportunities for improvements.
Documents current business processes and models.
May assist in the business process redesign.
Provides assistance in business case development (i.e., research, data collection).
Develops user test cases and validates test results during testing.
May investigate, resolve, and escalate problems and develop recommendations for resolution.
Identifies need for technical assistance to help in problem resolution and escalates issues as appropriate.
Keeps clients informed of problems, issues, and resolutions.
Analyzes performance metrics to ensure client satisfaction.
Ensures IT solutions meet client needs.
Coaches and transfers knowledge to less experienced team members.
Participates in job specific training and other various Bank training programs, as necessary.
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.