Business Process Manager

Young Brothers, LLC•Honolulu, HI

8h•Onsite

About The Position

We're seeking a Business Process Manager to lead the design, analysis, and continuous improvement of workflows across the organization. In this role, you’ll partner with stakeholders across departments to map current-state processes, identify automation and efficiency opportunities, and drive cross-functional projects that reduce waste, cut costs, and improve the customer and employee experience. You'll be a hands-on process expert, equally comfortable with a BPMN diagram and in a room, aligning executives on a new way of working.

Requirements

Bachelor’s degree in business administration, Industrial Engineering, Operations Management, or a related field (or equivalent practical experience).
4+ years of experience in business process management, process improvement, operations, or management consulting.
Demonstrated expertise in process mapping and modelling
Lean Six Sigma certification required; Black Belt strongly preferred (Green Belt candidates with strong project experience will also be considered).
Proven track record leading cross-functional process improvement projects with measurable business impact.
Strong change management skills, with experience guiding teams through process and system transitions
Experience identifying and scoping automation opportunities, and familiarity with workflow automation or RPA tools
Strong analytical skills, including comfort working with process/performance data and building basic financial or ROI justifications.
Proficiency with process modelling tools

Nice To Haves

Lean Six Sigma Black Belt certification
Experience in the logistics sector and/or in the US military is a plus.
Familiarity with ERP, CRM, or workflow platforms is a plus.
PMP or other project management certification.

Responsibilities

Lead end-to-end process improvement initiatives, from opportunity identification through implementation and measurement of results.
Map current-state and future-state workflows using BPMN and other standard process modeling notations to create a shared understanding across teams.
Identify automation opportunities (RPA, workflow automation platforms, system integrations) and partner with IT/engineering to scope and implement solutions.
Facilitate cross-functional workshops and process discovery sessions with stakeholders at all levels, from front-line staff to senior leadership.
Apply Lean and Six Sigma methodologies (DMAIC, value stream mapping, root cause analysis) to diagnose inefficiencies and design data-driven solutions.
Partner with Finance to build business cases for process changes, including cost-benefit analysis, ROI projections, and risk assessment.
Develop and maintain a repository of standard operating procedures (SOPs), process documentation, and workflow governance standards.
Support change management efforts for new processes and systems, including stakeholder communication plans, training programs, and adoption tracking.
Define and monitor process KPIs and dashboards to track performance improvements over time and identify areas for ongoing optimization.
Manage multiple process improvement projects simultaneously, coordinating timelines, resources, and dependencies across teams.