Business Process Manager
About The Position
The Product Operations Business Process team drives the design, governance, and continuous improvement of business processes across Product Lifecycle Management (PLM), product data, and business intelligence domains. This team plays a crucial role in enhancing lifecycle execution, data quality, and operational visibility, directly supporting cross-functional partners such as Engineering, Manufacturing, Supply Chain, Quality, and Product Management. Comprised of experienced professionals with deep expertise in PLM and data governance, the team fosters a collaborative and innovative environment focused on scalable process solutions. What’s exciting about this team is its impact on enabling stronger decision-making through trusted data and operational insights, while leading modernization initiatives that transform how product operations function globally.
Requirements
- Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field
- 8+ years of experience in Product Operations, Business Process Management, PLM, Product Data Management, BI, Data Operations, Program Management, or related functions
- Experience supporting PLM, product data, BOM, engineering change, and lifecycle governance processes in a complex enterprise environment
- Experience partnering with cross-functional business and technical teams to define and implement scalable process solutions
- Experience with KPI development, dashboarding, reporting requirements, and operational performance management
Nice To Haves
- Experience with enterprise PLM platforms such as Agile PLM, Team Center PLM, Oracle Cloud PLM, Windchill, or similar tools
- Experience with ERP, quality, regulatory, and reporting platform integrations
- Familiarity with business intelligence and analytics tools such as Tableau, Power BI, Snowflake, enterprise data warehouse platforms, or similar solutions
- Experience with workflow automation, process transformation, or systems modernization initiatives
- Experience in a global technology, hardware, manufacturing, or regulated environment
Responsibilities
- Lead the design, simplification, and continuous improvement of business processes to strengthen product lifecycle execution and data governance.
- Partner with cross-functional teams to align processes and improve operational consistency, enabling better decision-making through enhanced reporting and analytics.
- Drive governance improvements across product master data, engineering change management, and lifecycle operations to ensure compliance and audit readiness.
- Define business requirements for KPIs, dashboards, and reporting frameworks that increase visibility into process health and operational performance.
- Champion change management and adoption of new processes and tools to modernize workflows and improve scalability.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- grants of Cisco restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
