Business Process Manager, Senior

Booz Allen Hamilton•Norfolk, VA

1d•$77,500 - $176,000•Onsite

About The Position

The Opportunity: As a Business Process Manager, you know that effective process improvement and practical business process management are crucial for your client’s future. You’re eager to apply your advanced experience and infrastructure knowledge to develop creative solutions. We’re looking for someone like you to help organizations solve their traditional business challenges with new strategies and solutions. As a Business Process Manager on our team, you’ll be trusted to lead current-state and future-state process evaluations across capital planning, project delivery, program controls, change adoption, and PMIS-enabled workflows. You’ll facilitate cross-functional discussions, document stakeholder requirements, and coordinate with change, training, controls, technology, and utility specialists to help mission partners implement processes that project managers and delivery partners can use consistently. In this role, you’ll directly impact public sector infrastructure mission partners by helping to translate business needs, processes, and procedures into new and modern work systems. With opportunities to learn new tools and skills, we focus on growing and collaborating as a team to make the best solutions for our customers. Work with us as we implement new technologies and processes to change infrastructure delivery for the better. Join us. The world can’t wait.

Requirements

10+ years of experience spanning capital planning, infrastructure project studies, and business process evaluations
Experience leading end-to-end current-state assessments and designing practical future-state business processes for capital programs or infrastructure organizations
Experience developing and maintaining policies, SOPs, process maps, project-management templates, role definitions, and governance documentation
Experience facilitating requirements workshops and working sessions with leaders, technical staff, project managers, and cross-functional stakeholders
Experience identifying process bottlenecks, organizational handoffs, resource constraints, and technology or data dependencies and recommending implementable improvements
Experience supporting capital planning and project implementation activities within an infrastructure environment
Ability to work on-site in Norfolk, VA and Virginia Beach, VA
Ability to obtain a Secret clearance
HS diploma or GED

Nice To Haves

Experience with wastewater, water, or other public-utility capital improvement programs
Experience integrating CIP planning and project closeout with asset management practices
Experience analyzing or redesigning PMIS, ERP, or other capital-project workflows
Experience supporting organizational change, stakeholder engagement, communications, and role-based training
Experience defining KPIs, accountability mechanisms, and consultant or contractor performance-review processes
Knowledge of CIP prioritization, capital budgeting, resource planning, business cases, and project-delivery-method decisions
Bachelor’s degree in Business, Engineering, Construction Management, Public Administration, or a related field preferred; Master’s degree in Business, Engineering, Construction Management, Public Administration, or a related field a plus
Lean Six Sigma, CBAP, BPM, Prosci, or comparable process-improvement or change-management certification

Responsibilities

Lead current-state and future-state process evaluations across capital planning, project delivery, program controls, change adoption, and PMIS-enabled workflows.
Facilitate cross-functional discussions, document stakeholder requirements, and coordinate with change, training, controls, technology, and utility specialists.
Translate business needs, processes, and procedures into new and modern work systems.
Implement new technologies and processes to change infrastructure delivery.