Business Process Manager - Quality Governance

First American • Santa Ana, CA

17h • Remote

About The Position

The Business Process Manager – Quality Governance is responsible for leading the enterprise quality management function for GO Title, ensuring operational quality governance, stakeholder alignment, continuous improvement, and strategic execution across supported business segments. This role provides leadership and direction for the Quality organization, including Quality Leads, Senior Quality Leads, quality governance initiatives, stakeholder engagement strategies, operational reporting, and QMS optimization.

Position Purpose
Provides strategic and operational leadership for GO-Title’s quality management framework, driving enterprise quality governance, stakeholder engagement, operational quality strategy, and continuous improvement.

Requirements

• Advanced knowledge of quality management systems and operational governance.
• Strong analytical and root cause analysis skills.
• Strong stakeholder management and relationship-building capabilities.
• Excellent executive communication and presentation skills.
• Ability to influence across operational and executive environments.
• Customer-service-oriented leadership approach.
• Experience leading operational improvement initiatives.
• Proficiency with Microsoft Office Suite and reporting tools.
• Bachelor’s degree in Business, Operations, Quality Management, or related field preferred.
• Typically requires 8–12+ years of operational, quality, title, or related business experience.
• Experience leading quality governance and operational improvement initiatives preferred.
• Experience facilitating executive-level discussions preferred.

Responsibilities

• Lead and oversee the GO-Title Quality Governance organization.
• Establish enterprise quality standards and governance practices.
• Develop operational quality strategies aligned with business goals.
• Oversee enterprise quality performance and corrective action effectiveness.
• Monitor operational quality metrics and reporting.
• Drive enterprise-level continuous improvement initiatives.
• Ensure effective utilization of the Quality Management System (QMS).
• Establish strategic partnerships with stakeholders and operational leadership.
• Serve as an escalation point for significant quality concerns.
• Lead executive-level quality reviews and operational alignment discussions.
• Lead, mentor, and develop Quality Leads and Senior Quality Leads.
• Oversee enterprise quality reporting, dashboards, and executive summaries.
• Lead enterprise quality transformation initiatives.

Benefits

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior