Business Process Improvement Lead

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Business Process Improvement Lead is responsible for evaluating, redesigning, and optimizing end-to-end business processes to improve operational efficiency, predictability, and alignment with strategic objectives. This role partners closely with functional leaders, Program Management, and Change Management to address systemic process challenges and embed continuous improvement across the organization. The role is particularly critical in supporting post-system implementation stabilization, scaling operations to support continued growth, and ensuring that process maturity evolves alongside the business. In This Role Lead end-to-end assessments of core business processes across functions (e.g., order-to-cash, product development, supply chain, financial processes, etc.) Facilitate cross-functional analysis and discovery interviews and workshops to align stakeholders on process design and ownership Identify root causes of inefficiency, rework, delays, and variability using structured problem-solving methodologies Map and document current state business processes, workflows and systems Translate business needs into functional and nonfunctional system requirements Identify inefficiencies, redundancies, bottlenecks and areas for automation or simplification Design future-state processes, including defining clear handoffs, decision points, business rules, controls, exception handling, and performance metrics Gather and analyze system performance metrics (days to release, shipment, invoicing, etc.) Define and track KPIs to measure process performance and improvement impact Partner with Program Management to translate approved process designs into executable initiatives Collaborate with Change Management to support adoption, training, and sustainability of new processes Work with technical teams to design future state processes aligned with business requirements and needs Partner with other external system partners to ensure process feasibility with integrated platforms Establish lean and continuous improvement practices and governance to ensure long-term process health and streamline workflows; owns process assessment methodology and diagnostic approach Prioritizes process improvement initiatives based on business impact or other aligned criteria Manages intake and recommends and executes sequencing, governance, and control improvements Coach teams on Lean, structured problem-solving, and continuous improvement practices Lead post-implementation reviews and clearly communicate project status, outcomes, and learnings Other duties as assigned, in accordance with training and qualifications Uphold the Core Values and be a valuable member of the Four Hands Team Be open and honest Reach for excellence Act with responsibility Value the whole person Enjoy the journey The Ideal Person 7+ years of experience in business process improvement, continuous improvement, strategy or transformation roles Lean Six Sigma, BPM, or similar certification Strong proficiency in data analytics and visualization tools (Excel, PowerBI, etc) Strong analytical, facilitation, and stakeholder engagement skills Experience working alongside ERP or major system implementations preferred, Microsoft Dynamics a plus Ability to influence without formal authority, operate effectively across functional boundaries, and navigate a matrixed stakeholder environment About Four Hands Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done. Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Visit www.FourHands.com for more information.

Requirements

7+ years of experience in business process improvement, continuous improvement, strategy or transformation roles
Lean Six Sigma, BPM, or similar certification
Strong proficiency in data analytics and visualization tools (Excel, PowerBI, etc)
Strong analytical, facilitation, and stakeholder engagement skills
Ability to influence without formal authority, operate effectively across functional boundaries, and navigate a matrixed stakeholder environment

Nice To Haves

Experience working alongside ERP or major system implementations preferred, Microsoft Dynamics a plus

Responsibilities

Lead end-to-end assessments of core business processes across functions (e.g., order-to-cash, product development, supply chain, financial processes, etc.)
Facilitate cross-functional analysis and discovery interviews and workshops to align stakeholders on process design and ownership
Identify root causes of inefficiency, rework, delays, and variability using structured problem-solving methodologies
Map and document current state business processes, workflows and systems
Translate business needs into functional and nonfunctional system requirements
Identify inefficiencies, redundancies, bottlenecks and areas for automation or simplification
Design future-state processes, including defining clear handoffs, decision points, business rules, controls, exception handling, and performance metrics
Gather and analyze system performance metrics (days to release, shipment, invoicing, etc.)
Define and track KPIs to measure process performance and improvement impact
Partner with Program Management to translate approved process designs into executable initiatives
Collaborate with Change Management to support adoption, training, and sustainability of new processes
Work with technical teams to design future state processes aligned with business requirements and needs
Partner with other external system partners to ensure process feasibility with integrated platforms
Establish lean and continuous improvement practices and governance to ensure long-term process health and streamline workflows; owns process assessment methodology and diagnostic approach
Prioritizes process improvement initiatives based on business impact or other aligned criteria
Manages intake and recommends and executes sequencing, governance, and control improvements
Coach teams on Lean, structured problem-solving, and continuous improvement practices
Lead post-implementation reviews and clearly communicate project status, outcomes, and learnings
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey