Business Process Improvement & Analysis Analyst

Cherokee Federal•Springfield, VA

13d

About The Position

The Business Process Improvement & Analysis Analyst supports REMD by analyzing operational trends, measuring performance, and recommending strategies to enhance efficiency and customer satisfaction across REMD’s facilities and projects. This role focuses on identifying opportunities for process improvements, maintaining key documentation, and ensuring REMD operations align with organizational standards and strategic goals. The Analyst plays a critical role in supporting data-driven decision-making and sustaining continuous operational improvement.

Requirements

Bachelor’s degree in Business Administration, Public Administration, Operations Management, or related field.
Minimum of 5–8 years of experience in business process analysis, operational improvement, or program support within a federal or large organizational environment.
Experience developing, maintaining, and updating SOPs, directives, or operational guidance documents.
Strong analytical, problem-solving, and data-driven decision-making skills.
Excellent written and verbal communication skills, including report development and documentation management.
Must pass pre-employment qualifications of Cherokee Federal

Responsibilities

Analyze operational trends, measure performance, and provide reports to support leadership decision-making across REMD facilities and projects.
Develop and recommend strategies to improve REMD’s operational efficiency, customer service, and ability to meet organizational requirements.
Support the development, revision, and maintenance of REMD Standard Operating Procedures (SOPs), Management Directives, tools, templates, and related documentation.
Ensure SOPs and Management Directives remain current, accurate, and aligned with organizational guidance, including annual or biennial updates as required.
Maintain and update operational guidance documents such as Warrant Guide, Leasing Guide, Workspace Guidance, Facilities Instruction Manual, Mail Management Guidance, and Conference Center Guidance.
Identify inefficiencies, gaps, and opportunities for process improvement across REMD operations and propose actionable solutions.
Collaborate with cross-functional teams to implement process improvements and support continuous operational excellence initiatives.
Performs other job-related duties as assigned