Senior Business Process Improvement Manager

Medtronic • Brooklyn Park, MN

3d • Onsite

About The Position

This Senior Business Process Improvement Manager role is a strategic investment that replaces fragmented ownership with dedicated leadership in three critical areas: RPM Board execution, systems automation, and forward-looking strategic planning. It directly supports priorities around automation, better visibility, and more efficient operations while positioning the RPE organization to handle increasing scope and complexity more effectively. This role is critical to improving operational efficiency, reducing reactive work, and enabling more strategic management of the growing sustaining workload within RPE. At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We are working onsite a minimum of 4 days per week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This role will require less than 10% of travel to enhance collaboration and ensure successful completion of projects.

Requirements

• Bachelor’s degree in Engineering or related technical field
• 7+ years of relevant experience in program/project management within a regulated (medical device, pharma, or similar) environment
• Proven experience leading cross-functional sustaining or released product programs
• Demonstrated ability to influence without authority and drive alignment across multiple functions
• Experience with project intake/prioritization processes and resource capacity planning
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Experience with RPM (Released Product Management) or similar sustaining engineering governance processes
• Prior experience with automation of project management tools and dashboard development (e.g., Power BI, Smartsheet, Agile systems)
• Medical device industry experience, particularly with regulatory and quality processes (MDR, CAPA, geo expansions)
• PMP or equivalent project management certification
• Experience supporting AOP planning and strategic resource forecasting
• Experience driving automation or tool implementation

Responsibilities

• Own and facilitate the RPM Board, including intake, triage, prioritization, and resource allocation for sustaining and released product work
• Partner with functional leaders to drive consistent, transparent prioritization and decision-making
• Ensure the RPM process effectively supports both large projects and lower-level sustaining activities
• Lead the RPM automation initiative, including transition from current tools (SmartSheets) to Microsoft Forms and automated Power BI dashboards
• Drive integration with MAP Agile to reduce manual data entry and improve project visibility
• Build and maintain real-time dashboards that provide leadership with clear insight into workload, capacity, and project status
• Develop and own forward-looking resource and labor loading models for the RPE organization
• Support AOP planning with improved visibility into capacity, demand, and gaps
• Create a proactive framework for geo expansions, including early identification of regulatory, quality, and resource requirements
• Improve CAPA tracking, workload visibility, and cross-functional workflow management
• Identify and implement process improvements that increase efficiency and reduce ad-hoc work
• Standardize reporting and create scalable processes that reduce burden on RPE leadership and engineering teams
• Partner with Quality, Regulatory, Operations, and Finance to align priorities and remove friction in cross-functional execution

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior