Business Process Engineering - Engineer

Planit

6d•Hybrid

About The Position

NRI is seeking a Business Process Engineer to join their Corporate Services team. This role will focus on designing, building, and implementing intelligent automation solutions for clients, as well as improving internal HR, IT, and Finance back-office operations. The engineer will collaborate with the BPE Director and stakeholders to document processes, identify automation opportunities, and implement Robotic Process Automation (RPA) and agentic AI workflows. This is a hands-on role involving process analysis, solution configuration, and testing to achieve efficiency, quality, and experience improvements.

Requirements

5+ years of experience in business process engineering, automation development, business analysis, or a related field.
Experience with business process modelling and documentation (e.g., BPMN, SIPOC, swimlane diagrams, SOPs).
Hands-on experience with one or more RPA or intelligent automation platforms (e.g., major RPA tools, workflow engines, preferably UiPath).
Exposure to or strong interest in agentic AI concepts (e.g., AI agents, LLM-based workflows) and their integration into business processes.
Familiarity with APIs, web services, or integration techniques used to connect automation solutions to enterprise systems.
Understanding of typical HR, IT, and Finance back-office processes and common automation use cases (e.g., employee onboarding, ticket handling, invoice processing).
Awareness of enterprise architecture, security, risk, and compliance considerations when designing and deploying automations.
Ability to write clear, structured documentation for technical and non-technical audiences.
Ability to break down complex processes into clear steps and identify bottlenecks, manual work, and error-prone activities.
Experience analyzing data (e.g., volumes, cycle times, error rates) to assess automation suitability and impact.
Strong troubleshooting skills to diagnose and resolve issues in automation workflows and integrations.
Capability to propose pragmatic improvements that balance quick wins with longer-term process optimization.
Comfort using metrics and dashboards to monitor performance and drive continuous improvement.
Experience working in Agile or iterative delivery environments (e.g., sprints, Kanban, incremental releases).
Ability to manage own tasks, estimate effort, and meet agreed deadlines with minimal supervision.
Strong collaboration and communication skills, able to work effectively with business stakeholders, architects, and engineers.
Openness to feedback and willingness to learn new tools, methods, and technologies, especially in AI and automation.
Structured approach to work with attention to detail and quality (including testing and documentation).
Comfortable working with distributed or offshore team members using remote collaboration tools.

Nice To Haves

Relevant certifications in RPA platforms, BPM, cloud, or related technologies are highly regarded but not mandatory.

Responsibilities

Support process discovery by documenting current-state processes using standard methods (e.g., process maps, BPMN diagrams, SIPOCs, SOPs).
Analyze processes to identify steps suitable for automation and simplification.
Lead the design and configure RPA and agentic AI workflows.
Build, test, and deploy automation solutions using approved platforms, tools, and standards.
Develop and maintain technical and process documentation for all automations (design specs, configuration guides, test cases, runbooks).
Execute unit, system, and user acceptance testing for automation solutions; capture and resolve defects.
Monitor automated workflows in production, troubleshoot issues, and implement fixes or enhancements.
Contribute to continuous improvement by collecting data, measuring automation performance, and suggesting optimization opportunities.
Work with cross-functional stakeholders to clarify requirements and validate solutions.
Set BPE team technical standards, including development guidelines, access controls, change management, and testing practices.
Support benefit tracking by providing data and insight on automation usage, error rates, and processing times.
Contribute to BPE playbooks, templates, and reusable components to help scale automation delivery.
Collaborate with the BPE Director on what process to automate, agree on the measure of success for those processes, and activity monitor.