Business Process Engineer

Aptean • Alpharetta, GA

4d • Onsite

About The Position

We’re looking for a Business Process Engineer to join our office in Alpharetta, GA. This is a full-time, onsite position. You’ll join an awesome team to support our growing operations. You'll partner directly with business leaders on Aptean's highest-priority transformation initiatives, helping define how work gets done across the company as we scale and evolve. This is not a role focused on a single function or workflow. One project might involve redesigning a commercial motion such as order-to-cash or renewals; the next could center on customer onboarding, pricing and packaging, acquisitions integration, service delivery, product operations, support, finance processes, or other cross-functional business transformations. Your responsibility is to bring structure to ambiguity: understanding how work happens today, identifying where processes break down, designing better ways of operating, and ensuring those changes become embedded in day-to-day execution. You'll work closely with senior leaders across the business, challenging assumptions, aligning stakeholders around a common approach, and influencing decisions that shape how Aptean operates.

Requirements

• 5+ years of experience in process engineering, business transformation, operational excellence, business architecture, or management consulting within complex, matrixed organizations.
• Proven ability to lead ambiguous, cross-functional transformation initiatives and translate broad business objectives into practical operating models, processes, and governance structures.
• Strong executive presence with the ability to influence senior stakeholders, facilitate difficult conversations, and drive alignment without direct authority.
• Comfortable acting as a thought partner and advisor to leadership teams, not simply executing a predefined set of requirements.
• Skilled at balancing strategic thinking with hands-on execution, moving seamlessly between high-level operating model discussions and detailed process design.
• Entrepreneurial and energized by building new capabilities, frameworks, and ways of working from scratch.
• Exceptional stakeholder management skills, with a track record of navigating competing priorities across functions and levels of the organization.
• Experience in identifying opportunities for process simplification, standardization, automation, and scalability.

Nice To Haves

• Experience leading enterprise-wide transformation programs spanning multiple business functions rather than a single department.
• Exposure to initiatives such as customer lifecycle transformation, support modernization, service delivery optimization, pricing transformation, acquisition integration, operating model design, digital transformation, or commercial process improvement.
• Demonstrated success building a process improvement or transformation capability from the ground up.

Responsibilities

• Partner with senior business leaders to redesign and optimize end-to-end processes across a wide range of transformation initiatives, including commercial, operational, customer, product, finance, and post-acquisition integration efforts.
• Map current-state workflows, uncover inefficiencies and handoff gaps, and design future-state operating models with clear ownership, accountability, and decision rights.
• Lead process design workstreams across multiple concurrent transformation programs, ensuring process thinking is embedded from the outset rather than applied after decisions have already been made.
• Influence stakeholders at all levels of the organization, facilitating conversations, challenging existing approaches when needed, and driving alignment around future-state solutions.
• Serve as an objective, enterprise-wide perspective for teams that are invested in their current ways of working.
• Navigate complex stakeholder environments, balancing competing priorities while maintaining focus on business outcomes and long-term scalability.
• Partner with the Change Management lead to ensure new processes are adopted, measured, and sustained.
• Establish the methodologies, standards, tools, and playbooks that will define Process Engineering at Aptean as this capability is built from the ground up.

Benefits

• You'll be the first dedicated change management hire supporting one of our newest functions, with the chance to build the playbook for how change actually sticks at Aptean. If you've ever watched a good process die on the vine from lack of follow-through, this is the role where you get to fix that, starting with our highest-visibility transformation initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed