Business Process Coordinator

UnitedHealth Group•San Antonio, TX

8h•$20 - $36•Hybrid

About The Position

This position follows a hybrid schedule with (4) days per week In-office days per week. Our office is located at 19500 W Interstate 10, San Antonio, TX 78257. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Business Process Coordinator provides Risk Adjustment support to provider groups, DataRAP staff, and vendors. Responsibilities include (not limited to) providing feedback on DataRAP programs and processes and assisting in DataRAP support tools (e.g. Splitter and Provider Administrative Tool). Ensures clinician satisfaction; maintains accountability throughout the annual chart retrieval and review process. Supports reconciling vendor invoices and supports incentive payments to providers. This position collaborates with multiple departments, stakeholders, and operational partners in all markets. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of experience in a clinical, and/or business setting or equivalent combination of education and experience
Experience with Microsoft Office applications to include Excel (view, sort, filter, creating spreadsheets) Power Point (create slides), Word (view, create, edit), Outlook and Microsoft Teams
Ability to work on-site, Monday - Thursday. Our office is located at 19500 W Interstate 10, San Antonio, TX 78257
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime
Reside within commutable distance to the office at 19500 W Interstate 10, San Antonio, TX 78257.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Demonstrated excellent verbal, written communication and attention to detail
Ability to work independently, with some supervision and direction from manager
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

2+ years of experience in a physician’s clinic or hospital
Experience in processing invoices
Experience creating Pivot tables within Excel
Basic knowledge in medical terminology

Responsibilities

Perform the coordinator role through support of the annual chart retrieval and review process with provider groups and vendors
Supports quality performance and productivity by assisting in DataRAP support tools
Ensure consistent high-quality communication is provided to vendors and clinical staff
Adhere and stay abreast of changes to internal workflows, business rules, policies, and procedures
Utilize relevant software applications (e.g., Excel; Word; SharePoint; Outlook)
Generate/run reports to provide DataRAP staff with relevant information
Gather/utilize feedback regarding processes and procedures to help identify and implement applicable changes/improvements through User Acceptance Testing (UAT)
Demonstrate knowledge of relevant data confidentially and in accordance to guidelines (e.g., HIPAA compliance) and supports provider contact verification
Demonstrate understanding of fundamental health-care related terminology
Responsible for reconciling vendor invoicing and supporting incentive payments
Performs all other duties as assigned