Business Process Coordinator

Town of Clayton•Clayton, NC

8d•Onsite

About The Position

The Town of Clayton is seeking applicants for a Business Process Coordinator for the Administration Department. The Town of Clayton employs more than 340 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec, Library, and Cultural Arts. The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community. Performs professional work supporting the documentation, standardization, and improvement of Town business processes in support of the Enterprise Resource Planning (ERP) Transition project. Work involves collaborating with departments to document current business workflows, business rules, policies and procedures, and desk procedures; identifying process improvement opportunities; and preparing clear, consistent documentation to support ERP implementation, internal controls, and long-term operational effectiveness. Work is performed with considerable independence and judgment and is reviewed through conferences, written reports, and achieved results.

Requirements

Experience supporting ERP, financial system, HR/payroll, procurement, or enterprise system implementations.
Experience with process mapping, procedure development, or organizational improvement initiatives in local government.
Knowledge of business process documentation and improvement principles.
Working knowledge of operational policies, procedures, and internal controls in a complex organization.
Ability to translate operational practices into clear, structured, written documentation.
Ability to analyze workflows, identify in efficiencies, and recommend practical improvements.
Strong written and verbal communication skills and the ability to work effectively with non-technical staff.
Ability to organize and manage multiple assignments while meeting project timelines.
Skill in facilitating discussions and working collaboratively across departments.
Bachelor’s degree required in Public Administration, Business Administration, Organizational Management, Information Systems, or a related field.
One to three years of experience documenting business processes, procedures, or operational workflows in a public-sector, governmental, or similarly regulated environment.
Applicants must be authorized to work for ANY employer in the U.S.

Nice To Haves

Master's degree is preferred.
Depending on the position, the Town may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Responsibilities

Works with departments to document current-state (“as-is”) business processes, including triggers, handoffs, approvals, controls, exceptions, and outcomes.
Develops clear and consistent process workflows, narratives, and supporting documentation that accurately reflect existing practices.
Documents and validates business rules required for ERP configuration, including approval structures, thresholds, compliance requirements, and segregation of duties.
Drafts, revises, and standardizes policies and procedures and desk procedures to ensure clarity, consistency, and operational usability.
Identifies in efficiencies, manual workarounds, risks, and control gaps and recommends process improvements aligned with best practices and ERP readiness.
Coordinates closely with the Business Analyst – ERP to ensure documentation supports ERP requirements, fit/gap analysis, implementation sequencing, and change management activities.
Maintains an organized and centralized repository of process documentation using Town-approved systems and tools.
Supports cross-department collaboration by assisting staff in understanding documented processes and recommended improvements.
Performs related work as assigned.