Business Process Consultant

City of Austin•Austin, TX

1d•$71,630 - $90,980•Hybrid

About The Position

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review. Austin Capital Delivery Services (ACDS) is currently seeking a skilled Business Process Consultant to join our Strategy + Performance Management team and support the development and execution of our strategic planning processes, organizational goal-setting framework, and performance management governance initiatives. In this role, you will: Support ACDS' strategic planning, OKRs, and KPI initiatives by assisting with the planning, coordination, and facilitation of strategic workshops, alignment sessions, and goal-setting meetings under the direction of the Business Process Consultant Seniors. Contribute to meeting operations and executive engagement by helping to organize and document strategic planning sessions, synthesize key discussion points into clear action items, and maintain accountability systems for leadership follow-through. Provide consulting support to executive and leadership teams by helping to plan and facilitate structured goal setting and alignment workshops and discussions, analyze organizational performance data to surface strategic insights, and ensure decisions are informed, documented, and tracked through implementation. Support internal communication and presentation development by assisting in the creation of polished presentations, messages, and talking points that translate strategic priorities and progress into clear, consistent communications that reinforce alignment across divisions. Contribute to methodology and framework development by researching best practices, strategic planning processes & implementation, performance measurement, and supporting continuous improvement of the team's tools and approaches.

Requirements

Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
Knowledge of performance measures
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
Skill in providing internal consulting services.
Skill in project management methods.
Skill in negotiation of projects and program initiatives.
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations.
Ability to look at situations systematically.
Ability to work independently and with teams.
Ability to understand, interpret and apply detailed and complex information.
Ability to manage implementation of recommendations.
Graduation with a Bachelor?s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Nice To Haves

Experience with strategic planning and alignment initiatives.
Experience developing, implementing, or managing organizational performance frameworks, including Objectives and Key Results (OKRs) or similar goal‑setting methodologies, as well as key performance indicator (KPI) frameworks.
Experience managing structured, recurring processes with clear timelines, deliverables, and stakeholder handoffs.
Experience planning, designing, and facilitating meetings and workshops using a variety of facilitation tools, techniques, and practices to achieve business outcomes.
Experience communicating and implementing organizational changes (strategy shifts, new programs, process rollouts).
Experience conducting research and analysis, synthesizing information from multiple sources, and developing evidence-based recommendations to inform business decisions.
Experience translating performance data and trends into strategic recommendations for executive and leadership audiences.
Experience crafting high-quality, professional-level slide decks, presentations, messages, and talking points.
Ability to travel to more than one work location.

Responsibilities

Leads multiple process improvement teams.
Develops project work plans, project management and periodic assessment.
Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
Identifies, collects, and researches to complete data analysis.
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
Develops and improves models and methodologies for the department.
Reviews and critiques the work of functional team staff.
Communicates project and program information to all levels of the organization.
May provide leadership, work assignments, evaluation, training, and guidance to others.