Business Process & Change Management Analyst (Contract)

Harvard Business Publishing • Boston, MA

2d • Hybrid

About The Position

Harvard Business Publishing (HBP) is seeking a Business Process & Change Management Analyst (Contract) to play a critical role in navigating enterprise transformation. This position partners closely with technology and business leaders to redesign processes, drive adoption of new ways of working, and ensure AI and automation initiatives deliver measurable business value. The ideal candidate enjoys connecting strategy to execution, translating complex technology capabilities into practical business solutions, and helping teams embrace change. This role involves working across the organization to improve processes, support transformation initiatives, and enable employees to adopt new tools and workflows that improve efficiency and outcomes.

Requirements

• 5+ years of experience in business process improvement, change management, transformation, or related disciplines.
• Strong experience with current-state and future-state process mapping, process redesign, and operational improvement initiatives.
• Demonstrated success leading or supporting complex, cross-functional change efforts with a focus on stakeholder adoption and business outcomes.
• Experience applying project management disciplines such as planning, risk management, prioritization, and stakeholder alignment within transformation initiatives.
• Familiarity with change management and continuous improvement methodologies.

Nice To Haves

• Experience implementing or supporting AI-enabled workflows, automation platforms, Microsoft 365, JIRA, Atlassian, or other emerging digital workplace technologies.

Responsibilities

• Partner with business and technology leaders to redesign and optimize business processes, embedding AI, automation, and digital capabilities into day-to-day operations.
• Lead and support change management activities including stakeholder engagement, communications, training, adoption planning, and readiness assessments for enterprise initiatives.
• Drive execution of transformation programs by developing implementation plans, tracking milestones, managing risks, and coordinating cross-functional stakeholders.
• Measure and continuously improve process performance, adoption rates, and business outcomes to ensure sustained value from change initiatives and new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed