Change Management Analyst

Travelport

1d•Remote

About The Position

Travelport is seeking a Change Management Analyst to join their IT Service Management team. This role is crucial in ensuring that technology changes behind modern travel bookings are made reliably, predictably, and safely. The analyst will work with engineering, operations, service teams, and business stakeholders to ensure changes are understood, assessed, scheduled, and ready for implementation. This is a hands-on opportunity to enhance ITSM expertise and positively impact Travelport's operational processes.

Requirements

3-5 years of experience in Change Management, IT Service Management, or a closely related IT operations role.
Working knowledge of ITIL 4 and core ITSM practices, including structured change, risk, and approval processes.
Hands-on ServiceNow Change Management experience, including workflows, approvals, scheduling, and reporting.
Clear, confident communication skills and the ability to work effectively across technical and business teams in a global environment.

Responsibilities

Coordinate the day-to-day Change Management process in ServiceNow and help teams create complete, actionable change records.
Review changes for risk, timing, implementation, and fallback readiness, escalating concerns when additional review or approval is needed.
Support CAB and eCAB activities, including change review, decisions, communications, and follow-up actions.
Partner with Incident, Problem, and other ITSM practices to identify change-related risks and opportunities to improve operational stability.
Maintain change reporting and metrics, identify trends, and help turn lessons learned into practical process improvements.