Business Process Automation Associate

Prodege • El Segundo, CA

6d • $80,000 - $100,000

About The Position

Strategic Imperative: The Business Process Automation Associate supports Prodege’s Business Automation function by learning to streamline operational workflows through practical, low-code/no-code automation. With coaching, established standards, and a prioritized intake queue, this role develops the skills to translate stakeholder needs into reliable, repeatable workflows that reduce manual effort and improve speed and accuracy across the business. This position is designed as an operations enablement career path (Associate → Specialist → Senior) focused on workflow automation and systems integration—not a traditional software engineering role—building expertise in business process design, automation tooling, and cross-functional execution. Prodege: A cutting-edge marketing and consumer insights platform, Prodege has charted a course of innovation in the evolving technology landscape by helping leading brands, marketers, and agencies uncover the answers to their business questions, acquire new customers, increase revenue, and drive brand loyalty & product adoption. Bolstered by a major investment by Great Hill Partners in Q4 2021 and strategic acquisitions of Pollfish, BitBurst & AdGate Media in 2022, Prodege looks forward to more growth and innovation to empower our partners to gather meaningful, rich insights and better market to their target audiences. As an organization, we go the extra mile to “Create Rewarding Moments” every day for our partners, consumers, and team. Come join us today!

Requirements

• Bachelor’s degree (or equivalent practical experience) in Business Information Systems, Computer Science, Data/Analytics, Operations, or a related field.
• One or more (1+) years of experience in an internship, co-op, or full-time role involving automation, systems support, analytics, business or technical operations.
• Experience with workflow automation tools (e.g., n8n, Zapier, Make, Power Automate) and comfort learning new platforms quickly.
• Working knowledge of APIs/webhooks, data formats (JSON/CSV), and troubleshooting concepts.
• Familiarity with HubSpot and/or Jira and interest in business process improvement.
• Ability to build or support workflows using a no-code/low-code automation tool (n8n preferred) and learn quickly through hands-on configuration.
• Comfort working with business systems (HubSpot and/or Jira) and understanding how teams use them day-to-day.
• Basic understanding of integrations (APIs, webhooks, JSON/CSV) and a troubleshooting mindset.
• Strong communication skills; able to operate in U.S. time zones and interpret stakeholder needs in real time.
• Organized, detail-oriented, and committed to documentation and repeatable standards.

Nice To Haves

• Bonus: basic Python or SQL understanding; not required to be a software developer.
• Basic Python familiarity (helpful for understanding logic, not for building full applications).
• Experience with ticketing/work management workflows (Jira automation, SLAs, intake queues).
• Familiarity with ML/AI concepts such as classification, extraction, or summarization workflows (tool usage level).
• Exposure to Snowflake, basic SQL, or data validation concepts.

Responsibilities

• Workflow Automation Delivery
• Stakeholder Intake & Requirements Translation
• Systems Integration & Data Flow Enablement
• Quality, Testing, and Operational Reliability
• Documentation, Standardization, and Continuous Improvement
• Responsible Use of ML/AI-Enabled Tools
• Build, configure, and maintain automations in n8n that streamline common workflows (task creation, routing, notifications, status updates, enrichment, approvals, system syncs).
• Implement workflow logic (conditions, branching, transformations), error handling, retries, and alerts to ensure reliability.
• Monitor workflow runs, triage failures, and perform routine maintenance to keep automations healthy and current.
• Participate in intake conversations to understand pain points, desired outcomes, and process constraints.
• Document requirements clearly (inputs/outputs, decision rules, owners, edge cases, permissions, approvals).
• Propose practical automation solutions while balancing speed, reliability, and operational risk.
• Connect and coordinate workflows across HubSpot, Jira, and Snowflake via connectors, APIs, and webhooks.
• Support field mapping, data validation, and basic transformation rules to improve data accuracy and usability.
• Work with internal owners (Ops, Systems, Data) to request access, troubleshoot permissions, and coordinate upstream/downstream changes.
• Create and execute test plans for new and updated automations; validate results against requirements.
• Maintain appropriate controls (validation checks, audit logs, human review steps, rollback plans).
• Track issues and outcomes, contributing to improvements in workflow success rates, cycle-time reduction, and manual work eliminated.
• Maintain documentation for each workflow: purpose, owner, triggers, dependencies, field mappings, and troubleshooting steps.
• Contribute to reusable templates, naming conventions, and standard automation patterns for the Business Automation function.
• Identify recurring operational friction and recommend improvements to simplify processes before/while automating.
• Apply ML/AI-enabled tools appropriately (e.g., classification, summarization, enrichment, routing support) within automations.
• Validate outputs, document confidence/limitations, and route high-impact decisions to human review when needed.
• Follow Prodege expectations for data handling, access control, and responsible use of AI-enabled automation.

Benefits

• Prodege offers a comprehensive benefits package to US Full-time employees including medical, dental, vision, STD, LTD and basic life insurance.
• Employees receive flexible PTO, as well as paid sick leave prorated based on hire date.
• US Employees have eight paid holidays throughout the calendar year.
• Employees receive an option to purchase shares of Company stock commensurate with their position, which vests over four years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level