Business Process Automation Analyst

Hills Bank•Iowa City, IA

1d•Onsite

About The Position

The Business Process Automation Analyst designs, configures, supports, and continually improves automated workflows and related business solutions across Hills Bank. The role partners with business and technology teams to understand operational needs, document current- and future-state processes, identify opportunities for improvement, and implement solutions that increase efficiency, strengthen controls, and improve customer and employee experiences. It combines business analysis, process improvement, solution configuration, testing, support, and stakeholder collaboration. Success requires translating business needs into effective workflow solutions while maintaining appropriate security, documentation, change control, and regulatory alignment. The role designs, develops, tests, implements, and maintains automated workflows for retail, commercial, operations, payments, and other banking functions. It administers workflow and automation platforms, supports users and production solutions, monitors performance, investigates failures and bottlenecks, and coordinates issue resolution with internal technology teams and external vendors as needed. The analyst also provides training, documentation, reporting, and process-improvement insights, and serves as a designated backup for the Core Banking team.

Requirements

Bachelor's degree in information technology, business analytics, business administration, management information systems, or a related field, or an equivalent combination of education and relevant experience.
Two or more years of experience in workflow automation, business process management, process improvement, business systems analysis, application administration, or a related field.
Experience gathering and documenting business requirements, process flows, business rules, and solution changes.
Experience configuring or supporting workflow, process automation, low-code/no-code, case management, or business application platforms.
Experience with testing, issue resolution, change management, and implementation support.
Strong written, verbal, facilitation, and interpersonal communication skills.
Ability to work independently, manage competing priorities, and collaborate across business and technology teams.

Nice To Haves

Experience in banking, financial services, insurance, healthcare, or another regulated and process-intensive industry.
Knowledge of retail or commercial banking operations, including payments such as ACH, cards, or wire transfers.
Experience with core business platforms, customer relationship management systems, document management solutions, business intelligence tools, or financial-services applications.
Experience with application programming interfaces, middleware, data integration, web services, or data transformation concepts, including VB.net, SOAP, REST, HTML, and XML.
Working knowledge of one or more scripting, markup, query, or configuration languages used to support workflow automation.
Experience with project management practices, vendor coordination, user training, or organizational change activities.
Experience creating process maps, operating procedures, test scripts, support documentation, or management reporting.
Enterprise Workflow (EWF) platform experience within Jack Henry banking systems.
Experience using Microsoft PowerPlatform, including PowerBI and Power Automate.
Experience with Salesforce Flow and Flow Builder.

Responsibilities

Partner with business units to understand objectives, pain points, risks, customer impacts, and process-improvement opportunities.
Facilitate documentation of current- and future-state processes, business rules, handoffs, exceptions, controls, and performance measures.
Assess processes for unnecessary complexity, manual effort, delays, rework, and control gaps; recommend practical improvements.
Help prioritize automation opportunities based on strategic alignment, expected benefit, operational risk, and organizational readiness.
Design, configure, test, implement, and maintain automated workflows for banking functions.
Translate approved business requirements and process designs into workflow steps, rules, routing, forms, notifications, approvals, and exception paths.
Use appropriate configuration, scripting, integrations, and data exchanges to deliver reliable business solutions.
Apply reusable design standards and best practices to improve solution consistency, maintainability, scalability, and supportability.
Evaluate proposed changes for downstream impacts to customers, employees, systems, reporting, controls, and related processes.
Administer workflow and automation platforms, including configuration, access, roles, permissions, and security settings.
Monitor workflow performance, investigate failures or bottlenecks, and coordinate timely resolution of issues.
Support implemented solutions and serve as a point of contact for workflow-related questions and support requests.
Coordinate with internal technology teams and external vendors on issues involving integrations, infrastructure, product defects, or specialized support.
Ensure workflows adhere to regulatory standards and internal policies, and maintain detailed documentation of configurations and changes.
Provide training and support to end users on system functionality and best practices.
Generate reports on workflow performance, usage, and bottlenecks, and present insights to management for process improvement and strategic planning.
Participate in committees, task groups, and regular meetings to coordinate workflows and address operational problems that affect customer experience and employee productivity.
Serve as a designated backup for the Core Banking team to support operational continuity during absences or peak workloads.
Assist with other bank activities as requested.