Business Process Automation Analyst

Coastal Ridge•Columbus, OH

17h•Onsite

About The Position

As a Business Process Automation Analyst in the IT department, you will design, build, and implement automated solutions across Coastal Ridge departments to drive efficiency, reduce costs, and enhance service quality. You will work with IT leadership and teams in property management, finance, HR, operations, and other functions to transform manual processes into streamlined workflows. The role uses RPA, Power Automate, PowerShell scripting, AI technologies such as Claude, low-code platforms, and other automation solutions to reduce manual tasks and errors and support higher-value work. The position is based at Coastal Ridge's corporate offices in downtown Columbus, Ohio. You will document and analyze current workflows, recommend process improvements, design and implement automation, integrate AI tools, test solutions, collaborate across departments, and monitor and refine automation after implementation.

Requirements

Bachelor's degree in Business, Computer Science, IT, Information Systems, or a related field, or equivalent professional experience.
4–7 years of experience in business process automation, workflow automation, RPA implementation, or operations optimization, with exposure to IT systems and technology implementations.
Experience mapping processes, documenting workflows, and creating workflow diagrams using Visio, Lucidchart, or similar tools.
Hands-on experience with business process automation tools such as Power Automate, N8N, Zapier, or RPA platforms, including the ability to design and build automated workflows.
Proficiency with PowerShell scripting and/or SQL, Python, or similar languages.
Experience with data analysis and visualization tools and the ability to translate data into actionable insights.
Familiarity with AI tools and workflows, particularly Claude or similar large language models, and their use in automation solutions.
Excellent communication and interpersonal skills, including the ability to conduct interviews, present technical findings clearly, and collaborate across all levels of an organization.

Nice To Haves

Professional certifications are a plus.
Experience with enterprise systems integration, ERP, property management software such as Entrata, or cloud platforms.

Responsibilities

Interview team members across departments and document current workflows, activities, decision points, and data flows.
Create process maps, flowcharts, and workflow documentation.
Analyze workflows for bottlenecks, redundancies, manual workarounds, error risks, and repetitive tasks; recommend automation opportunities.
Design and build automated workflows using RPA, Power Automate, PowerShell, AI, low-code platforms, and other automation solutions.
Assess and implement AI-powered tools such as Claude, ChatGPT, and Copilot to augment automation and improve business operations.
Design workflows, electronic forms, dashboards, and other solutions that leverage AI.
Test automated workflows and solutions against business requirements and reliability expectations.
Implement solutions in production and manage transitions from legacy processes.
Collaborate with Corporate Operations, Training, PropTech, Finance, HR, and other departments to address problems and identify cross-functional automation opportunities.
Monitor automation performance after implementation, gather user feedback, and identify opportunities to refine and scale solutions.