Business Process and Systems Analyst - City of Fresno

Fresno Regional Workforce Development Board•Fresno, CA

4d•Hybrid

About The Position

The City of Fresno is seeking a dynamic and collaborative Business Process and Systems Analyst to join our Information Services Department! While this position is officially assigned to Information Services, it will work day-to-day in the General Services Department, playing a key role in unlocking underutilized Fleet and Facilities software features to boost operational efficiency. This role will also manage customer-facing portals, strengthening transparency and service delivery to client departments. The Business Process and Systems Analyst is a professional level class responsible for supporting and enhancing the City’s information systems. This includes analyzing and evaluating system functionality, designing and maintaining databases, and training end users on a variety of platforms, including enterprise-wide systems.

Requirements

Graduation from an accredited college or university with a bachelor's degree in accounting, finance, personnel management, computer science, management information systems, or related field AND Two (2) years experience using various Enterprise Resource Planning Systems in a Finance, Payroll, or Personnel office setting, which includes at least one (1) year of business process improvement.
Applicants must attach a copy of their diploma or transcripts directly to the on-line application for verification of requirements.
Possession of a valid California Driver's License required at time of appointment.
Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record.
The selected eligible candidates certified will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.

Nice To Haves

Experience implementing ERPS and analyzing existing programs for process efficiencies is highly desired for this position.

Responsibilities

Designing program structures for custom reporting and operational insights.
Partnering with City departments to develop, refine, and document work processes.
Managing the installation and successful rollout of system upgrades.
Preparing cost-benefit evaluations to support technology decisions.
Delivering user training and providing solutions for system-related issues.
Overseeing, maintaining, and updating existing databases, and building new databases where needed.

Benefits

The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
IRS 125 Plan for health and dependent care expenses.
Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
60 hours per fiscal year for exempt employees.
Accrue 15.5 hours per month with cash out provisions.
40 hours per fiscal year.
Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
Benefit equal to annual salary; premium paid by the City.
Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by the city.
$100 per month
Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
City of Fresno Retirement Systems, one of the best funded public systems in the state.
Reciprocity with other CA public agencies.
Vested in Retirement benefits after 5 years of service.
City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.