Business Process Analyst

State of Vermont • Barre, VT

3d • Hybrid

About The Position

The Agency of Transportation's Business Intelligence & Performance (BIP) section is seeking a Business Process Analyst to help staff across the agency work smarter, streamline processes, and adopt modern, consistent ways of doing business. BIP is AOT's internal team for data analytics, performance reporting, and process improvement. As part of this team, the Business Process Analyst facilitates improvement events, documents workflows, develops requirements for digital solutions, and supports division staff in navigating process and system changes. The ideal candidate enjoys breaking down complex processes, facilitating group discussions, and translating business needs into clear documentation. A technical background is not required; a strong ability to understand workflows, guide teams through change, and communicate clearly is essential.

Requirements

• Two (2) years or more of full-time college coursework OR an Associate’s degree or higher in business management, engineering, or related field AND two (2) years or more of work experience in the areas of business process design and operations or business process transformation and improvement, INCLUDING experience with one or more process reengineering systems, such as Lean methodologies or other similar process improvement tools.
• OR
• Professional certification in Project Management, Business Process Management, or Quality Processes AND four (4) years or more of work experience in the areas of business process design and operations or business process transformation and improvement, INCLUDING experience with one or more process reengineering systems, such as Lean methodologies or other similar process improvement tools.
• Strong facilitation and communication skills, with the ability to lead conversations across diverse groups.
• Ability to analyze workflows, identify gaps, and recommend improvements.
• Clarity in writing and documentation; comfortable producing user-friendly guides and templates.
• Detail-oriented, organized, and able to manage multiple projects simultaneously.
• Comfortable working in environments undergoing modernization and process transformation.

Nice To Haves

• Experience with business process mapping or process improvement methodologies.
• Experience facilitating workshops or group discussions.
• Familiarity with tools such as Miro, Visio, or PowerPoint for workflow visualization.
• Exposure to enterprise-wide digital transformation projects.
• Ability to navigate cross-divisional collaboration and governance conversations.

Responsibilities

• Document current-state and future-state workflows that support operational efficiency and performance improvement.
• Facilitate structured process improvement events using tools such as SIPOC, RASCI, SWOT, and business process mapping.
• Collaborate with stakeholders to define scopes, functional requirements, and business needs for digital solutions, workflow changes, or technology projects.
• Translate business requirements for internal Power Platform development or external procurement efforts in coordination with ADS.
• Support user acceptance testing, validation activities, and project coordination for system or process changes.
• Create clear, accessible documentation such as SOPs, user guides, templates, and standard work.
• Support organizational consistency by helping business units adopt standard processes, terminology, and documentation practices.
• Maintain process improvement documentation, template resources, and structured libraries within SharePoint.

Benefits

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree