Business Process Analyst

Republic Indemnity Company of America•Woodland Hills, CA

2d•Hybrid

About The Position

Great American Insurance Group, a leader in the insurance industry and subsidiary of American Financial Group, offers a unique work environment that combines a small company culture with big company expertise. With over 35 specialty operations, there are ample opportunities for learning and growth. Great American values diversity and inclusion, aiming to create a workplace where all employees feel empowered and can perform at their best. Republic Indemnity, a trusted partner for businesses in the western U.S. for over 50 years, specializes in workers' compensation insurance. The company is committed to creating clear pathways to success for all stakeholders. This Business Process Analyst position will focus on mapping underwriting and operational workflows, identifying bottlenecks, evaluating automation and AI opportunities, developing process improvement recommendations, and supporting implementation and adoption. Republic Indemnity's culture emphasizes connection, shared learning, and strong relationships. This role is hybrid for candidates local to Woodland Hills, CA, requiring a meaningful on-site presence, but can be fully remote for candidates outside of the area.

Requirements

Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
Generally, a minimum of 3 years of Business Process improvement experience.
Develops proficiency in process mapping, data analysis, and project management.
Responsible for straightforward process analysis, design and simulation, requiring a moderate degree of creativity and latitude.
Works to assist with small projects or low to moderately complex projects.
Develops knowledge of industry trends, best practices, and benchmarks and assists with incorporating relevant insights into process improvement initiatives.
Requires a foundational understanding of the organization's business and technology operations.
Foundational analytical skills with the ability to gather and analyze data to drive decision-making.

Nice To Haves

Prior Insurance experience preferred.
Completion of or continuing progress toward a professional process improvement designation preferred, such as Lean, Six Sigma, or Lean Six Sigma.
Workers' compensation underwriting or insurance operations experience
Business process improvement and process mapping expertise
Familiarity with AI, automation, and self-service initiatives
Lean, Six Sigma, or continuous improvement experience
Tableau and/or Power BI experience
Requirements gathering and cross-functional stakeholder facilitation skills

Responsibilities

Participates in conducting assessments of existing business processes and interdependences with business polices, and procedures.
Assists with developing new processes as required to meet business objectives.
Utilizes data-driven analysis to assist in identifying inefficiencies, sub-optimal customer/user experience, bottlenecks, and areas for enhancement.
Assists with aligning new business processes with existing ones to ensure scalability.
Conducts testing of business process designs to assist with calibrating accuracy and efficiency.
Collaborates with business stakeholders to assist with developing actionable improvement plans.
Leverages system functionality to support business objectives.
Assists with establishing key performance indicators to measure business process effectiveness.
Tracks and reports on progress.
Addresses any resistance to change and assists with coordinating change management including training/support during process transitions.
Assists with facilitating the adoption of new business policies and processes across the organization.
Performs other duties as assigned.