Business Process Analyst

Adobe•Lehi, UT

About The Position

As a Business Process Analyst, you'll collaborate with multi-functional teams to optimize workflows and drive efficiencies that impact enterprise Digital Media quote to contract operations. You will partner with Deal Desk, Pricing Strategy, Product Business Units, and teams from multiple functions to provide the processes, tools, documentation, and information Deal Desk needs to support Adobe's Enterprise business. You will support the launch of new Go-To-Market offers, pricing programs, policies, and business changes by assessing Deal Desk impacts and coordinating operational readiness. You will build and maintain Deal Desk process documentation, approval mentorship, playbooks, user guides, and training materials. You will coordinate Deal Desk enablement, including training, communications, collaboration, and self-service resources. You will serve as a point of contact for Deal Desk process and system questions related to quote-to-contract workflows. You will investigate and manage issues in Salesforce, Microsoft Dynamics, and related systems, and coordinate with business and technical teams to resolve them. You will identify process gaps, recurring issues, and improvement opportunities by gathering feedback from Deal Desk and analyzing operational needs. You will translate Deal Desk needs into clear business requirements and support projects involving multiple functions that improve processes, systems, and the Deal Desk experience.

Requirements

3+ years of experience in Deal Desk Operations, Sales Operations, Business Process Analysis, Commercial Operations, or a similar role supporting Enterprise sales operations.
Good understanding of quote-to-contract processes and the systems, policies, approvals, and workflows that support Deal Desk.
Experience translating business needs into clear processes, requirements, documentation, and scalable solutions.
Strong analytical and problem-solving skills, with the ability to identify root causes, resolve issues, and drive process improvements.
Outstanding attention to detail and a solid focus on accuracy when working with processes, pricing, approvals, systems, and documentation.
Excellent written and verbal communication skills, with the ability to explain complex process and system changes clearly to operational teams.
Experience with Salesforce and/or Microsoft Dynamics; experience with CRM, quoting, approval, or CPQ processes is a plus.
Experience in crafting process documentation, playbooks, training materials, communications, and knowledge resources for operational teams.
Ability to manage multiple priorities, work effectively across teams, and adapt to changing business needs in a fast-paced environment.

Nice To Haves

Experience with Salesforce and/or Microsoft Dynamics; experience with CRM, quoting, approval, or CPQ processes is a plus.

Responsibilities

Partner with Deal Desk, Pricing Strategy, Product Business Units, and teams from multiple functions to provide the processes, tools, documentation, and information Deal Desk needs to support Adobe's Enterprise business.
Support the launch of new Go-To-Market offers, pricing programs, policies, and business changes by assessing Deal Desk impacts and coordinating operational readiness.
Build and maintain Deal Desk process documentation, approval mentorship, playbooks, user guides, and training materials.
Coordinate Deal Desk enablement, including training, communications, collaboration, and self-service resources.
Serve as a point of contact for Deal Desk process and system questions related to quote-to-contract workflows.
Investigate and manage issues in Salesforce, Microsoft Dynamics, and related systems, and coordinate with business and technical teams to resolve them.
Identify process gaps, recurring issues, and improvement opportunities by gathering feedback from Deal Desk and analyzing operational needs.
Translate Deal Desk needs into clear business requirements and support projects involving multiple functions that improve processes, systems, and the Deal Desk experience.