Business Process Analyst - Iowa

Ruan Transportation Management Systems•Des Moines, IA

13d•Onsite

About The Position

The Business Process Analyst is responsible for enhancing the efficiency, consistency, and scalability of Billing and Freight Audit operations. Through process analysis, documentation, automation support, and cross-functional collaboration, this role helps drive operational excellence while ensuring compliance with customer and contractual requirements.

Requirements

Bachelors Degree or equivalent work experience.
Course(s) of Study: Business, Supply Chain, Finance or MIS.
3-5 years of experience in Business process analysis, operational excellence, transportation operations, freight audit, billing processes, project management, or related disciplines.
Must be able to commit to Ruan's value statement by acting with integrity in everything we do.
Must be able to meet behavioral expectations and perform in alignment with our guiding principles: people first, safety focus, enduring partnerships, exceptional performance, and continuous improvement.
Strong analytical, organizational, problem-solving, and communication skills, with the ability to evaluate, document, standardize, and improve complex business processes.
Ability to analyze workflows, identify inefficiencies and control gaps, conduct root cause analysis, and implement practical solutions that enhance quality, productivity, compliance, and service performance.
Skilled in interpreting customer contracts, pricing agreements, tariffs, and billing requirements and translating them into operational processes, audit controls, and business rules.
Demonstrated ability to facilitate cross-functional collaboration, influence change, manage multiple priorities, and communicate effectively with employees at all levels.
Proficiency in process mapping, process documentation, continuous improvement methodologies, data analysis, reporting tools, and Microsoft Office applications is required.
Must be able to operate office equipment; including telephone, copy/fax machine, personal computer, have reasonable accuracy and speed on ten key skills and/or keyboarding.

Nice To Haves

Knowledge of transportation operations, freight audit, billing, and carrier payment processes is preferred.

Responsibilities

Analyze, document, and improve Billing and Freight Audit processes to drive standardization, efficiency, and consistent execution across operations.
Maintain process documentation, procedures, controls, and governance standards.
Identify and implement process improvements that enhance productivity, quality, and operational effectiveness.
Support automation initiatives and collaborate with cross-functional teams to define requirements and implement solutions.
Provide operational support for Billing and Freight Audit functions, including customer processing, implementations, testing, issue resolution, and workload balancing to meet business and customer needs.
Develop and maintain billing and freight audit controls by reviewing customer contracts, pricing agreements, and operational requirements to ensure compliance, accuracy, and consistency.
Monitor process performance and operational metrics to support continuous improvement and business decision-making.
Lead training, communication, and change management efforts to promote adoption of standardized processes and best practices.
Perform other job-related duties and special projects as required.