Business Process Analyst / Technical Writer

Chartis Federal • Arlington, VA

4d • Onsite

About The Position

Chartis Federal is seeking a Business Process Analyst/Technical Writer to support the customer’s Chief of Staff and Secretary of the General Staff (CSO-S/SGS) with technical writing, correspondence editing, and staff-action process improvement. This role reviews and edits correspondence for regulatory compliance, manages daily announcements, and maintains SGS standard operating procedures and training materials. The ideal candidate brings strong technical writing and editing skills along with the ability to apply military correspondence standards accurately under deadline pressure; a background in English, Communications, or Journalism is a plus. This position is contingent upon contract award.

Requirements

• 5+ years of experience in technical writing, correspondence editing, or business process documentation in a DoD or federal environment.
• Demonstrated experience developing SOPs, training materials, and process-improvement documentation.
• Bachelor's degree or equivalent experience in Business Administration/Management, Public Administration, Information Science, English, Communications, or Journalism (preferred).
• Familiarity with AR 25-50 and ARNG Memorandum 25-52 correspondence standards (preferred).
• Army National Guard (ARNG) or military correspondence experience preferred; prior military background helpful.
• Must have active SECRET clearance.

Nice To Haves

• Background in English, Communications, or Journalism is a plus.
• Familiarity with AR 25-50 and ARNG Memorandum 25-52 correspondence standards.
• Army National Guard (ARNG) or military correspondence experience preferred; prior military background helpful.

Responsibilities

• Review, revise, and edit correspondence for grammar, formatting, and compliance with DoD, Department of the Army, NGB, and ARNG policy, using Microsoft track changes.
• Identify, accept, and route new ETS tasks in the SGS Administrative queue within one business day; review and redistribute tasks within three business days.
• Monitor the organization's network for proposed announcements and disseminate them via the Guard Knowledge Network (GKN) portal and email within two business days; release official daily announcements between 11:30 a.m. and 12:00 p.m.
• Research and verify regulatory and organizational procedures are correctly reflected in the Standard Operating Procedures (SOP); attend working groups and draft SOP portions.
• Review official SGS Action Officer (AO) training slides for grammar and formatting; construct Executive Level Writing training materials and deliver oral presentations at SGS AO Training events.
• Maintain and modify the SGS website/SharePoint page; prepare and conduct editorial support for the Chief of Staff's Office.

Benefits

• Comprehensive health insurance (medical, dental, vision)
• Retirement plans with company contributions
• Professional development opportunities and career growth support
• A dynamic and collaborative work environment where your contributions are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level