Business Process Analyst / Technical Writer

H & R COMPUTER CONSULTING SERVICES

4d•$85,000 - $100,000•Remote

About The Position

The Business Process Analyst / Technical Writer will support NOAA OAR administrative teams and portal development staff by documenting administrative workflows into Standard Operating Procedures (SOPs) and translating these into discrete, testable requirement statements for programmers. This role involves extensive meeting attendance, information gathering, cross-team coordination, and developing end-user portal instructions. The objective is to ensure clear communication between administrative intent and system configuration, leading to a well-documented and functional portal.

Requirements

Bachelor's degree in English, Communications, Information Systems, Business Administration, or a related field. Additional directly relevant experience may substitute for the degree.
Five (5) or more years of professional experience in technical writing, business analysis, process documentation, or requirements development.
Demonstrated experience authoring Standard Operating Procedures, process documentation, or workflow documentation for an organizational audience.
Demonstrated experience translating business or administrative processes into system requirements for a development team.
Experience facilitating working sessions and eliciting process detail from subject matter experts who are not documentation professionals.
Experience coordinating across organizational boundaries and resolving conflicting process definitions between groups.
Advanced proficiency with Microsoft Word, including templates, styles, and version control.
Working proficiency in Microsoft Excel.
Proficiency with virtual meeting platforms such as Microsoft Teams, Zoom, or Google Meet.
Proficiency with shared document repositories such as SharePoint or Google Drive.
Exceptional written English, with the ability to produce documents that require minimal editing before client delivery.
U.S. work authorization and the ability to pass standard Federal contractor onboarding.
Reliable high-speed internet and a suitable home office.

Nice To Haves

Prior experience supporting NOAA, the Department of Commerce, or another Federal agency.
Experience documenting requirements for a ticketing, service request, ITSM, or workflow platform such as ServiceNow, Jira Service Management, Salesforce Service Cloud, Remedy, or Zendesk.
Experience with shared services, administrative consolidation, or business process improvement initiatives.
Familiarity with requirements traceability practices and requirements management tooling.
Experience producing end-user training materials, quick reference guides, or job aids.
Working knowledge of process mapping notation such as BPMN, swimlane diagrams, or Visio-based workflow modeling.
Certification such as CBAP, CCBA, PMI-PBA, or a technical writing credential.
Experience working under an ISO 9001 quality management system.

Responsibilities

Attend virtual meetings with NOAA OAR administrative teams and portal development staff.
Prepare structured agendas and specific questions for meetings.
Capture and issue meeting minutes, decisions, and action items within one business day.
Maintain a running action item register with owners and due dates.
Compile administrative workflows into clear, accurate Standard Operating Procedures (SOPs) for developers.
Apply a standardized template across all SOPs for consistency.
Return drafts to owning teams for validation, adjudicate comments, and manage version control.
Deliver SOPs iteratively and assemble a consolidated final package.
Decompose validated SOPs into discrete, testable requirement statements for programmers.
Assign unique identifiers, source references, priorities, and acceptance criteria to each requirement.
Map user workflows to ticketing system capabilities, including roles, request types, routing rules, status transitions, approvals, notifications, and exception handling.
Maintain full traceability from SOP section to requirement to portal capability.
Manage the requirements baseline through a logged change process.
Identify and log discrepancies where administrative teams handle the same function differently.
Convene affected team leads to drive reconciliation of conflicting process definitions.
Escalate disagreements with options and recommendations.
Communicate approved documentation changes proactively to affected team leads.
Serve as the interpretive channel between administrative intent and system configuration.
Acknowledge developer questions within one business day and provide a substantive answer or scheduled session within three.
Return to process owners with technical constraints and proposed alternatives when workflows are unbuildable.
Deliver workflow and configuration data in the agreed-upon structure for the development team.
Write step-by-step end-user portal instructions organized by task.
Validate end-user instructions by walking through the documented steps in the built system.
Produce weekly meeting summaries and monthly status reports.
Perform documented quality checks for accuracy, clarity, completeness, and template conformance before submissions.
Track and report risks, blockers, and stalled reviews.