Business Process Analyst II
COMTECH TELECOMMUNICATIONS•Broomfield, CO
•$70,000 - $80,000•Onsite
About The Position
A Change Management position in an IT Service Operations organization is responsible for ensuring that all changes to IT services and infrastructure are assessed, approved, implemented, and reviewed in a controlled, low‑risk, and auditable manner. The role exists to minimize service disruption, reduce failed changes, and maintain compliance while enabling the business to move quickly.
Requirements
- 2+ years’ experience in Change Management activities.
- Strong understanding of ITIL Change Management / Change Enablement.
- Experience in a NOC, Service Operations, telecommunications, or public safety environment preferred.
- Experience with ITSM platforms (ServiceNow, Jira, Remedy, Helix).
- Ability to assess technical risk and coordinate cross‑functional teams.
- Excellent communication, facilitation, and conflict‑resolution skills.
- Analytical mindset with experience in reporting and metrics.
- Strong attention to detail with a focus on quality and process adherence.
- Ability to work independently while maintaining alignment with leadership direction
Nice To Haves
- ITIL v4 Foundation or higher certification.
- Helix Tool Knowledge is an advantage.
- Experience in large, complex, or regulated environments.
- Familiarity with Incident, Problem, Knowledge, DevOps, CI/CD pipelines, and release management.
- Experience with automation of Standard Changes.
Responsibilities
- Process Ownership & Governance.
- Change Assessment & Risk Evaluation
- CAB Management.
- Change Scheduling & Coordination.
- Change Implementation Oversight.
- Process Reporting & Analytics.
- Stakeholder Communication.
- Compliance, Audit & Governance.
- Owns and governs the end‑to‑end Change Management process.
- Ensures the process is followed consistently and improved over time.
- Accountable for the overall effectiveness of the change lifecycle.
- Coordinates with cross‑functional teams to validate readiness.
- Ensures changes are sequenced to avoid conflicts and outages.
- Ensures pre-and-post implementation checks (testing, validation, backout plans) are completed.
- Reviews change requests for completeness, accuracy, and risk.
- Evaluates potential business and technical impacts.
- Ensuring changes are categorized correctly (Standard, Normal, Emergency, Expedited)
- Ensure all changes are documented, approved, and auditable.
- Supports internal and external audits.
- Maintains alignment with regulatory and security requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
