Business Process Analyst I

TD•Toronto, ON

2d•Onsite

About The Position

TD Wealth Operations and Centralized Sales Support is part of the Wealth National Office and serves as the operational engine of TD Wealth. Acting as a centre of excellence, the team supports the core processes that shape our clients' experience, including onboarding, transfer services, trade and cash management processing, and delivering client statements and communications. We support all TD Wealth distribution channels, TD Mutual Funds, TD Asset Management, and TD Securities. The Operational Excellence Team within Wealth Operations and Centralized Sales Support has an exciting mandate that includes championing the implementation of Wealth's Operational Excellence strategy, providing business management support to Operations by establishing standards and strategies for programs that span Operations and Centralized Sales Support, and representing Operations and Centralized Sales Support on pan-Operations and Centralized Sales Support and pan-Wealth projects and programs. TD Wealth Operations and Centralized Sales Support goal is to be recognized as an industry leader in Operational Excellence by delivering best in class client, colleague, and partner experiences. Reporting to the Senior Manager, Client and Colleague Confidence and Experience, the successful candidate will be supporting the delivery of TD Wealth's Operational Excellence program, including the delivery of Operations culture roadmap and large initiatives to simplify Operations.

Requirements

Ability and openness to learn, be a self-starter and be comfortable working independently in ambiguity
Strong communicator; both written and oral
Ability to pay high attention to details
Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion

Nice To Haves

Undergraduate degree is required
Strong knowledge of Wealth Management business is an asset
Communication & event management experience is an asset
Knowledge of process mapping and process design is an asset

Responsibilities

Lead various projects and initiatives including but not limited to Our Promise sustainment activities, monthly meeting in a box and creation of Standard Operating Procedures
Support day-to-day activities and business initiatives and participate in project teams
Support the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives
Act as a brand ambassador for Wealth Operations and Centralized Sales Support, both internally and/or externally
Build effective relationships with key business partners
Gather required information and document/map current and future processes, provide input and recommendations to support process improvement
Prioritize and manage own workload to meet service level requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.