Business Process Analyst, Business Insurance

Marsh McLennan•Tampa, FL

3d•$74,600 - $139,100•Remote

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Process Analyst, Business Insurance (BI) to join their team. This role is responsible for understanding client service processes and working with various applications, including their agency management system and related platforms. The analyst will collaborate with the Business Process team, leading projects focused on developing and implementing new processes and systems to maximize efficiency and connect people to the resources they need. The position involves participating in regional workgroups to define requirements, redesign, and implement best-in-class business processes, workflows, and data standards. Additionally, the role requires documenting and maintaining procedures and other business process artifacts for training and ongoing reference, and collaborating with national and regional resources to identify problems and propose creative, scalable solutions. The Business Process Analyst will report to the Business Process Leader, BI and is expected to embody MMA's core values of integrity, collaboration, passion, innovation, and accountability.

Requirements

Understanding of the insurance brokerage business with 3+ years of experience in business insurance
Proven critical thinking, analytical, and problem-solving skills
A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
3+ years of experience in a business process or similar role
Experience working with agency management and related systems such as Applied Epic, CSR24 and Indio

Nice To Haves

Experience with reporting, custom or third-party solutions that interact with an agency management system
Experience building and/or delivering training programs
Experience creating and maintaining procedure documentation

Responsibilities

Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference.
Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.