Business Process Analyst, Advisor

Zebra Technologies•Holtsville, IL

9d•Hybrid

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: The Business Process Analyst will play a critical role in optimizing supply chain operations through strategic process improvements. This position involves analyzing and enhancing end-to-end supply chain processes to achieve operational excellence, improve efficiency, and drive cost-effective solutions by utilizing lean six sigma methodologies. We are seeking an experienced Agile Business Product Owner (BPO) to lead the strategic vision, design, and continuous improvement of our supply chain systems. In this role, you will serve as the crucial bridge between our business operations and the IT/development teams. You will own the product backlog, prioritize features, and ensure that our technical solutions effectively support our global Logistics, Transportation, and Trade Compliance objectives. The ideal candidate will have a deep understanding of end-to-end supply chain processes, global trade regulations, and transportation management, paired with a strong background in Agile/Scrum methodologies

Requirements

Bachelor's degree
8+ years of relevant experience
Deep understanding of domestic and international transportation, freight forwarding, customs clearance, and global trade regulations
Proven experience writing user stories, managing backlogs, and working closely with development teams

Nice To Haves

Master's degree preferred but not required
Deep understanding of agile methodologies & tools Jira
Strong analytical skills
Deep understanding of supply chain management
Proven track record in leading process improvement initiatives
Lean Six Sigma process improvement methodologies - Black Belt preferred
Strong facilitation skills, including conflict management
Demonstrated expert knowledge/experience using basic change management principles and approaches. Formal training preferred

Responsibilities

Own the Product Backlog: Create, refine, and prioritize the product backlog based on business value, ROI, and strategic alignment. Ensure the backlog is visible, transparent, and clear to all stakeholders.
Define User Stories: Translate complex business needs into clear, actionable user stories and acceptance criteria for the development team.
Lead Agile Ceremonies: Actively participate in Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Program Increment (PI) planning sessions.
Acceptance & Validation: Accept completed user stories, ensuring they meet the defined acceptance criteria and fulfill the underlying business requirement.
Roadmap Management: Develop and communicate the product vision and roadmap to cross-functional teams and executive leadership.
Domain Subject Matter Expert: Act as the primary business voice for capabilities related to Global Trade Management (GTM) platforms.
Process Optimization: Identify bottlenecks and inefficiencies in current logistics routing, freight auditing, import/export, and customs processes. Owns drafting and revision of new / updated business processes. Manages change management efforts associated with implementing including communications and training. Champion system enhancements to drive operational excellence.
Trade Compliance: Ensure all digital solutions strictly adhere to international trade compliance regulations (e.g., customs declarations, export controls, sanctions, tariffs).
Cross-Functional Collaboration: Partner closely with internal logistics teams, trade compliance officers, external carriers, 3PLs, and customs brokers to understand their pain points and deliver impactful digital solutions.
Data & Analytics: Drive the development of dashboards and reporting tools that provide real-time visibility into transportation costs, delivery performance, and compliance metrics.
Promote a culture of operational excellence by implementing best practices and continuous improvement initiatives
Monitor key performance indicators (KPIs) to track progress and impact of process improvements
Lead efforts to improve quality, reduce waste, and enhance customer satisfaction within the supply chain
Lead cross-functional teams in executing Lean Six Sigma projects to drive process improvements
Utilize data-driven approaches to identify, analyze, and solve complex process-related issues
Work closely with key stakeholders and IT teams to ensure process alignment with business requirements
Facilitate workshops and collaborative sessions to gather input and develop solutions
Build and maintain strong relationships with both internal teams and external partners
Identify and implement technology solutions and automation opportunities to enhance supply chain processes
Stay informed about industry trends and emerging technologies to drive the new and different and competitive advantage