Business Planning & Operations Lead, Agentforce Operations

Salesforce•Austin, TX

4d•$123,100 - $202,600•Remote

About The Position

Salesforce is seeking a Business Planning & Operations Lead for Agentforce Operations (AFO), which is part of Salesforce’s AI Labs. AFO focuses on delivering automation for high-volume, manual processes not addressed by front-office tools. This role is crucial for building the operational foundation of a fast-growing, high-visibility business. The ideal candidate will be a self-starter with strong business operations skills, capable of establishing structure in ambiguous environments, analyzing data, and driving recommendations to senior leadership. This is a high-visibility role that requires deep analytical rigor and the ability to manage complex operational initiatives.

Requirements

5+ years of experience in business operations, strategy & operations, FP&A, consulting, or a comparable analytical field.
Background in investment banking, management consulting, or a startup environment strongly preferred.
Advanced analytical and data modeling skills, with comfort working with ambiguous or incomplete data.
Highly detail-oriented and process-driven, able to manage multiple competing priorities in a fast-paced environment.
Demonstrated intellectual curiosity and the judgment to know which questions matter most.
Excellent written and verbal communication skills, with the ability to present confidently to senior executives.
Proven ability to partner cross-functionally and drive consensus without direct authority.
Comfortable owning ambiguous, cross-cutting mechanics.
Proven experience building and scaling operational processes, reporting infrastructure, or planning motions from scratch (0-to-1 experience).

Nice To Haves

Experience in a SaaS or high-growth technology environment.
Proficiency with BI/analytics tools (Tableau, SQL, or similar).
Comfort building lightweight automation or AI-assisted tooling.
Familiarity with Salesforce's internal operating model.

Responsibilities

Drive comprehensive business planning cycles (quarterly/annual), translating strategy into actionable operational plans, budgets, and forecasts.
Program manage complex operational initiatives, ensuring flawless end-to-end execution across cross-functional teams.
Lead forward-planning and scenario modeling for future capacity, resourcing, and budget needs.
Build scalable reporting infrastructure and models to translate operational data into executive dashboards and business reviews.
Own financial and operational mechanics, including headcount plans and variance tracking.
Partner cross-functionally with Finance, Recruiting, TPM, Data Management, and CSG to align planning inputs and resolve competing priorities.
Identify and resolve gaps and friction in current planning processes.