Business Operations Analyst - Planning

Zero Homes•Denver, CO

4d•$110,000 - $140,000•Onsite

About The Position

Zero Homes is seeking a Business Operations Analyst, Planning to own the company's future outlook regarding sales, delivery capabilities, and resource needs. This role reports to the Sr. Manager of Business Operations and is responsible for developing demand forecasts and capacity plans that guide decisions on personnel, contractor capacity, and capital allocation. The position requires a deep understanding of the business to identify constraints and provide actionable plans for leadership. The analyst will manage demand planning by market, channel, and program, incorporating factors like lead rates, close rates, install rates, and backlog. They will also incorporate levers that influence volume such as pricing, marketing spend, staffing, and new market entries. Monitoring performance against plan and adjusting forecasts as needed is crucial. For supply and capacity planning, the role involves translating demand into requirements for contractor capacity, equipment, and timing. Identifying potential constraints in capacity, equipment, or funding and quantifying their impact is key. Modeling capacity for new markets, programs, and product launches will ensure informed decision-making. Collaboration with Fulfillment and Supply Chain teams is necessary to ensure plans are realistic. The role also includes running the Sales & Operations Planning (S&OP) cadence to align demand, capacity, and procurement across Sales, Fulfillment, and Finance. This involves surfacing risks, proposing solutions, and partnering with Finance on scenario analysis for major decisions. Additionally, the analyst will build an AI-enabled planning stack, automate models, document methods and assumptions, and leverage AI tools to expedite analysis.

Requirements

2-5 years in supply/demand planning, business operations, consulting, or a data-heavy analytical role, ideally at a high-growth company.
Deep analytical horsepower: you're rigorous with numbers (ideally with a formal math background), fast in spreadsheets, and skeptical by default.
Comfort managing a high degree of complexity across markets, programs, and product lines without losing the thread.
Business sense beyond the numbers: you understand how funnels, field operations, and physical capacity actually work.
Structured communication skills: you can present a plan to leadership, defend your assumptions, and land a recommendation.
Accountability for a forecast: you'd rather be honestly wrong and recalibrate than vaguely right.
You've AI-enabled yourself to move fast across whatever stack you land in.

Nice To Haves

Experience in home services, energy, construction tech, marketplaces, or businesses with physical operations.
Experience with demand forecasting, capacity planning, or S&OP.
Familiarity with SQL, Python, or R for analysis.
Experience supporting annual planning, budgeting, or board-level planning materials.

Responsibilities

Own the demand forecast by market, channel, and program, built from real drivers: lead rates, close rates, install rates, and signed backlog.
Incorporate the levers that move volume: pricing, marketing spend, advisor staffing, program launches, and new market entry.
Monitor leading and lagging indicators to assess performance against plan, and flag when the forecast, or the modeling logic itself, needs to change.
Proactively manage short- and long-term growth targets, with clear reporting to leadership on how we're tracking.
Translate demand into supply requirements: contractor install capacity by market, and equipment quantities and timing.
Find the constraint before it finds us: know where capacity, equipment, or program funding will bind next, and quantify what it costs us.
Model capacity and readiness for new markets, programs, and product launches so we commit with our eyes open.
Partner with Fulfillment and Supply Chain to keep the plan grounded in what our contractor network and distributors can actually absorb.
Run the S&OP cadence that reconciles demand, capacity, and procurement across Sales, Fulfillment, and Finance.
Surface risks and propose solutions to leadership; you own the forecast, which means you own the miss, not just the spreadsheet.
Partner with Finance on scenario analysis for our biggest decisions: new markets, pricing changes, program participation, and growth investments.
Build a modern, AI-enabled planning stack: automate models to improve accuracy and kill manual work as the business scales.
Document forecast methods, assumptions, and drivers so plans are transparent and reproducible.
Leverage AI tools to compress the time between question, model, and answer.