Business Operations Analyst - Planning

Zero Homes•Denver, CO

2d•Hybrid

About The Position

Zero Homes is seeking a Business Operations Analyst, Planning to be responsible for the company's future outlook, including sales projections, delivery capabilities, and resource requirements. This role involves developing demand forecasts and capacity plans to guide decisions on personnel, contractor capacity, and capital allocation. The analyst will need a deep understanding of the business to balance demand and supply across various markets, each with unique demand curves, programs, and contractor networks. The goal is to proactively identify and address constraints to ensure thousands of projects are completed weekly.

Requirements

2-5 years in supply/demand planning, business operations, consulting, or a data-heavy analytical role, ideally at a high-growth company.
Deep analytical horsepower: rigorous with numbers, fast in spreadsheets, and skeptical by default.
Comfort managing a high degree of complexity across markets, programs, and product lines without losing the thread.
Business sense beyond the numbers: understanding of funnels, field operations, and physical capacity.
Structured communication skills: ability to present plans to leadership, defend assumptions, and land recommendations.
Accountability for a forecast: willingness to be honestly wrong and recalibrate rather than vaguely right.
Experience using AI tools to move fast across different technology stacks.

Nice To Haves

Experience in home services, energy, construction tech, marketplaces, or businesses with physical operations.
Experience with demand forecasting, capacity planning, or S&OP.
Familiarity with SQL, Python, or R for analysis.
Experience supporting annual planning, budgeting, or board-level planning materials.

Responsibilities

Own the demand forecast by market, channel, and program, built from real drivers: lead rates, close rates, install rates, and signed backlog.
Incorporate the levers that move volume: pricing, marketing spend, advisor staffing, program launches, and new market entry.
Monitor leading and lagging indicators to assess performance against plan, and flag when the forecast, or the modeling logic itself, needs to change.
Proactively manage short- and long-term growth targets, with clear reporting to leadership on how we're tracking.
Translate demand into supply requirements: contractor install capacity by market, and equipment quantities and timing.
Identify constraints in capacity, equipment, or program funding and quantify their impact.
Model capacity and readiness for new markets, programs, and product launches.
Partner with Fulfillment and Supply Chain to ensure plans are feasible with the contractor network and distributors.
Run the S&OP cadence that reconciles demand, capacity, and procurement across Sales, Fulfillment, and Finance.
Surface risks and propose solutions to leadership.
Partner with Finance on scenario analysis for key decisions.
Build and maintain AI-enabled planning models to improve accuracy and automate processes.
Document forecast methods, assumptions, and drivers for transparency and reproducibility.
Leverage AI tools to accelerate the analysis and reporting process.