Business Performance Improvement - People & Change Associate Director

Protiviti • Chicago, IL

3d • Hybrid

About The Position

Protiviti is looking for an Associate Director to join our growing People & Change team. As an Associate Director, you'll take a lead role in strengthening our relationships with clients, driving market impact through business development in a highly collaborative environment, and providing leadership in the delivery of engagements. You'll partner with our strategic clients to shape the future of the HR function. You'll develop strategies and do the practical, roll-up-your-sleeves implementation work to help HR leadership teams deliver business outcomes. You’ll build lasting relationships with clients and within the community as you serve as an ambassador of Protiviti in the market. You will also be a mentor and provide growth and development to teams as you oversee the successful completion of project work plans.

Requirements

• Bachelor's degree in human resources, Business, Organizational Development, or related field
• 9+ years of experience in HR transformation, human capital consulting, or progressive HR leadership roles
• Progressive leadership experience in a global professional services consulting firm is strongly preferred
• Proficiency in Microsoft Office (PowerPoint, Excel, Word)
• Experience with process mapping or analytics tools a plus
• Relevant certifications such as SHRM-CP/SCP, PHR/SPHR, PMP, or similar preferred
• Demonstrated experience with leading HR transformation programs, including HR operating model redesign, AI-forward HR processes, and technology enablement
• Demonstrated experience with driving HR organizational design, service offerings and workforce planning aligned to business strategy and key business outcomes
• Demonstrated experience with architecting HR transformation business case models, executive briefing materials and roadmaps
• Demonstrated experience with designing and implementing skills-based workforce strategies and talent frameworks
• Demonstrated experience with enhancing global HR operations, including disrupting the traditional tier structure, automating work at scale and transitioning work into HR operations and delivering experience at scale
• Demonstrated experience with implementing and optimizing major HR technologies (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow, Artificial Intelligence) and best in class solutions (Talent Acquisition, Employee Relations, Workforce Planning, etc.)
• Demonstrated experience with developing talent strategies across recruiting, succession, learning & development, and leadership pipelines
• Demonstrated experience with leading change management efforts to support adoption of new HR structures, processes, and technologies
• Demonstrated experience with conducting HR diagnostics and maturity assessments to identify gaps and prioritize improvement initiatives
• Proven business development expertise and market impact, including understanding client needs, developing holistic solutions, documenting proposals, and contracting for engagements
• Strong executive presence with the ability to influence senior stakeholders
• Proven ability to build and expand client relationships
• Experience managing multiple engagements across industries and business environments
• Demonstrated leadership of teams, including coaching, mentoring, and performance management
• Ability to communicate complex ideas clearly to both technical and non-technical audiences

Nice To Haves

• Experience with process mapping or analytics tools a plus
• Relevant certifications such as SHRM-CP/SCP, PHR/SPHR, PMP, or similar preferred

Responsibilities

• Lead HR transformation programs, including HR operating model redesign, AI-forward HR processes, and technology enablement.
• Drive HR organizational design, service offerings, and workforce planning aligned to business strategy and key business outcomes.
• Architect HR transformation business case models, executive briefing materials, and roadmaps.
• Design and implement skills-based workforce strategies and talent frameworks.
• Enhance global HR operations, including disrupting the traditional tier structure, automating work at scale, and transitioning work into HR operations and delivering experience at scale.
• Implement and optimize major HR technologies (e.g., Workday, SAP SuccessFactors, Oracle HCM, ServiceNow, Artificial Intelligence) and best-in-class solutions (Talent Acquisition, Employee Relations, Workforce Planning, etc.).
• Develop talent strategies across recruiting, succession, learning & development, and leadership pipelines.
• Lead change management efforts to support adoption of new HR structures, processes, and technologies.
• Conduct HR diagnostics and maturity assessments to identify gaps and prioritize improvement initiatives.
• Develop business and market impact, including understanding client needs, developing holistic solutions, documenting proposals, and contracting for engagements.
• Build and expand client relationships.
• Manage multiple engagements across industries and business environments.
• Lead teams, including coaching, mentoring, and performance management.
• Communicate complex ideas clearly to both technical and non-technical audiences.

Benefits

• medical, dental, and vision coverages
• FSA and HSA healthcare accounts
• life and accident insurance
• adoption and fertility assistance
• paid parental leave up to 10 weeks
• short/long term disability
• company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions
• Choice Time Off (CTO) for vacation, personal needs, and sick time
• 11 paid holidays each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior