Business Performance Analyst

CRST The Transportation Solution•Amherst, NY

2d•Onsite

About The Position

The Business Performance Analyst supports CRST by producing accurate, timely reports and performance analysis that inform operational and business decisions. This role manages recurring and ad hoc reporting, tracks key performance indicators, and partners with cross-functional teams to develop standardized, automated solutions that drive efficiency and insight.

Requirements

High school diploma or equivalent
Two or more years of experience in reporting, analytics, business analysis, or a related function
Demonstrated ability to evaluate data, identify trends, and develop clear, actionable findings
Proficiency in Microsoft Office Suite including intermediate to advanced Excel skills
Effective verbal and written communication skills with the ability to present data-driven findings to diverse stakeholders
Ability to manage multiple initiatives simultaneously while maintaining accuracy and attention to detail
Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided

Nice To Haves

A four-year degree in business, analytics, finance, information systems, economics, or a related field
Experience with Power BI or comparable business intelligence or data visualization platforms
Familiarity with fundamental statistical principles, methodologies, and techniques
Background in transportation, logistics, or a comparable operations-intensive industry

Responsibilities

Gather, analyze, and interpret datasets to identify trends, operational issues, and opportunities for improvement
Prepare various weekly, monthly, and ad hoc reports to support informed decision-making by management and stakeholders
Maintain regular reporting processes and manage recurring database updates to ensure management receives timely, accurate business performance data
Develop automated and standardized reports and dashboards for stakeholder use
Track key performance indicators and additional metrics to monitor operational effectiveness
Assist with ongoing planning and forecasting for designated business areas
Work with cross-functional teams to identify and introduce process enhancements and workflow improvements
Evaluate and support implementation of new systems or procedures to maximize efficiency
Lead or contribute to projects, ensuring goals are met within established timelines and requirements
Create reports and presentations for management that highlight findings and actionable recommendations
Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs