Performance Analyst

Desjardins • Mississauga, ON

2d • Hybrid

About The Position

Temporary position for 12 months. Join our Performance and Business Insights team as a Performance Analyst and help shape decisions across OAW lines of business by delivering meaningful insights and performance analysis. As a Performance Analyst, you’ll transform complex data into actionable intelligence that answers three critical questions: How are we doing? Why are we seeing these results? What should we do next? You’ll collaborate with stakeholders, present findings to leadership, and ensure priorities are informed by accurate, timely performance insights.

Requirements

• Bachelor's degree in a related field
• A minimum of five years of relevant experience
• Knowledge of French is required for positions in Quebec
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or client
• Advanced proficiency in MS 365 suite
• Advanced knowledge and understanding of data management principles
• Intermediate knowledge of Performance KPIs for all underwriting banners in Ontario, Atlantic and Western Canada, specifically DAN, TPIC, and DI
• Intermediate operational knowledge of agent-facing tools, systems, and processes

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Advanced experience with SQL and SAS, and building dashboards in Power BI is preferred
• Advanced experience with managing and delivering projects, coordinate stakeholders, and adapt to changing priorities
• Experience analyzing data, applying metrics, and developing data-driven recommendations

Responsibilities

• Develop and share performance insights for OAW lines of business
• Analyze trends and diagnose performance issues, identifying root causes and recommending actionable solutions
• Turn complex information into clear, consumable findings that guide decision-making and next steps
• Design and enhance reporting solutions using SAS and Power BI to create intuitive dashboards
• Partner closely with business teams to understand changes in rates, underwriting, performance, and strategy
• Present insights to leadership and collaborate across the organization to operationalize key findings
• Identify opportunities to improve processes, develop data management tools, and streamline workflows.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level