Business Partner, Operations

ICAP•New York, NY

1d•Hybrid

About The Position

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. The Business Partner, Operations supports and ensures the delivery of Operational functions in Belfast/Manila, mentoring and supporting these functions on an ongoing basis while acting as an Operations escalation point to the E&C business in the Americas (US, Canada & Brazil). The role acts as a liaison between the US Business and the Operations team regarding BAU issues and challenges, and works closely with Operations to ensure correct support and prioritisation for new initiatives and regulatory changes. The role requires specific knowledge of onboarding processes including regulatory classification, client due diligence, and credit, as well as a wider knowledge of Operations to provide general support. Responsibilities will evolve over time.

Requirements

Sound knowledge of the financial markets, financial regulation, and Anti‑Money Laundering regulations applicable to TP ICAP in the Americas
A broad base of Operations knowledge and experience, specifically client onboarding and client due diligence, and a good understanding of TP ICAP, its trading entities and brands
Specific and high‑level experience and knowledge for a specific function within Operations
Demonstrable experience of leading a function or staff, with the ability to support and mentor colleagues
Demonstrable experience of senior stakeholder engagement within Operations in a wider context

Nice To Haves

Solid experience developing engagement models with operational support teams
Reasonable experience representing Operations in regulatory‑driven discussions
Solid experience building strong relationships with external vendors or service providers
Reasonable experience supporting business teams with client engagement

Responsibilities

Act as a senior stakeholder in collaboration with Operational Services Management and Regional Operational Leads, representing Operational Services at senior stakeholder meetings and supporting New Business initiatives
Develop and maintain an engagement model with Operational Support teams, ensuring expected service levels, long‑term knowledge development, and clear role and responsibility distinctions
Serve as an escalation point for BAU issues, maintaining strong relationships with Senior Business management in the Americas and assessing the impact of business‑driven changes
Represent Operations in regulatory‑driven meetings where changes may impact compliance requirements
Build and maintain strong relationships with external vendors and service providers
Support the business with client engagement or support as necessary
Set and manage project milestones, ensuring clear and timely communication with team members and stakeholders
Participate in Operations‑wide initiatives to drive efficiencies and support ongoing business initiatives
Identify risks to the firm or business and support completion of risk event and risk issue closures
Build strong working relationships across Operational Services and the wider Ops function, mentoring colleagues and providing 4‑eye review where required, while ensuring adherence to internal policies and risk management responsibilities