Revenue Operations Business Partner

Mural

23h•Remote

About The Position

The Revenue Strategy team is a critical partner within our Revenue organization, driving the systems, processes, and insights that power our go-to-market engine. We work hand-in-hand with Sales, Marketing, Customer Success, and Finance to ensure our teams are aligned, equipped, and set up to deliver their best performance. Our mission is to serve as a center of operational excellence — helping the business scale efficiently, make data-informed decisions, and stay closely connected to the needs of our customers and teams. You will play a central role in helping shape and execute our go-to-market strategy. Reporting to the Revenue Operations Manager, you will act as a strategic advisor and operational leader, connecting the needs of GTM teams to centralized RevOps capabilities. Your work will span performance analysis, process optimization, planning cycles, and the rollout of initiatives — all designed to improve revenue performance and the customer lifecycle. We are seeking a proactive, analytical thinker who can challenge assumptions, identify growth opportunities, and help operationalize strategies at scale.

Requirements

4+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy, ideally within a SaaS or recurring revenue environment.
Strong analytical skills, with the ability to turn complex data into clear insights and recommendations.
Deep understanding of GTM processes across the customer lifecycle (Sales, Marketing, CS) and how to improve them through systems, tools, and best practices.
Experience leading cross-functional initiatives and driving alignment across teams with different priorities and perspectives.
Strong project management capabilities, with a track record of executing complex initiatives on time and with measurable impact.
Familiarity with modern RevOps tools (e.g., Salesforce, Gainsight, Outreach, Pocus, LeanData) and readiness to explore emerging AI and automation technologies.
Understand SaaS unit economics, PLG vs. sales-led motions and CPQ fundamentals, applying strategic thinking to communicate business tradeoffs and growth opportunities.
Excellent communication and stakeholder management skills, with the ability to influence at all levels of the organization.
A proactive, growth-oriented mindset with a passion for solving problems, improving processes, and driving scalable outcomes.
Based in the US or Canada, in the EST or CST timezones

Responsibilities

Serve as a trusted partner to Sales, Marketing, and Customer Success leaders, aligning business goals to operational strategies and RevOps initiatives.
Analyze pipeline health, performance metrics, and funnel trends to deliver actionable insights and improve forecast accuracy, deal velocity, and territory performance.
Lead process improvement efforts, streamline cross-functional handoffs, and implement playbooks that drive consistency and efficiency across GTM motions.
Drive critical planning cycles, including territory design, quota setting, and incentive modeling, ensuring alignment between business objectives and operational execution.
Collaborate with cross-functional teams (Systems, Enablement, Analytics) to deliver data-driven programs and ensure the field is equipped with the right tools and insights.
Champion the adoption of AI, automation, and intelligent tools that enhance decision-making and scale operational impact across the organization.