Business Partner, Business Continuity Management and Insurance

Interac Corp.•Toronto, ON

58d•$95,000 - $105,000•Hybrid

About The Position

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. The vacant Business Partner, Business Continuity Management and Insurance role will report to the Leader, Business Continuity Management & Corporate Insurance. The Business Continuity Management and Insurance, Business Partner is part of the Risk and Finance department and will support managing Interac’s corporate insurance program as well as support the Business Continuity Management team to ensure essential functions continue during and after a disaster or disruption in its operations. Reporting to the Leader, Business Continuity Management and Insurance, this is a unique role that will support two important risk control functions. This role will have a complete picture of linkage between both core areas as a hybrid role, its importance and impact within the broader organization. The Job description is subject to change/modifications as business requirements evolve in the ever-changing landscape.

Requirements

A minimum of 5 years’ work experience in Business Continuity Management, preferably within a technology company.
A minimum of 4 years’ experience with insurance administration is an asset.
Bachelor’s degree or equivalent education.
Business Continuity Professional Designation, and/or Certified Insurance Professional designation or working towards these designations.
Experience in developing, implementing and updating Business Impact Analysis, Business Continuity Plans, Testing and Reporting (i.e. tabletops, component testing, call tree testing)
Knowledge and experience with legal and compliance, including related terminology.
Strong technical, analytical, attention to detail and problem-solving skills and time management.
Strong interpersonal skills with the ability to collaborate with various stakeholders (internal and external).
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Tools and Databases
Ability to work independently, as part of a team, including working directly with the Leader and Team.
Ability to prioritize tasks, work under pressure in a fast-paced environment with multiple deliverables.
Self-starter and ability to deal with challenging scenarios and environments.
Experience in conducting training and awareness programs as applicable.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Nice To Haves

Insurance experience is also preferred but not required.

Responsibilities

Document the technical business processes, critical people (resources), systems and controls to ensure the organization can seamlessly provide continuous operational services in the event of a business disruption and/or disaster through the preparation and updates of corporate and product BIA’s and BCP’s.
Ensure the transition of the BIA’s and BCP’s transition into the BCM Module Tool within ServiceNow to ensure the data integrity. Act as SME and BCM Administrator within ServiceNow and work with Leader throughout the transformation and implementation.
Improve and execute the testing program, for the BCM Program including development of customized exercises to evaluate levels of preparedness and recovery capabilities of the response plans to improve effectiveness aligning with Testing Protocols to comply with contractual and regulatory compliance requirements.
Facilitate applicable tabletop exercises, call trees and evacuations including liaising with internal stakeholders for successful delivery of exercises and assist in the planning of the annual Crisis Management Team exercise.
Ensure the BCM Program, including improvements are tested as required through its life cycle to comply with contractual and regulatory compliance requirements and standards.
Ensure BCM Program is communicated clearly to stakeholders and departments.
Work collaboratively with all business units through the preparation of the annual BCM Program Planning, Updates and new BIA’s and BCP’s
Completion of Post Incident and Test Reports incorporating findings, gaps and action items within specified time frames, including action items.
Stay abreast of the emerging trends and comply with all internal/external regulatory requirements and audits by deliverable dates.
Ensure weekly review and updates to the business processes and controls.
Ensure all planning and information is adequately captured for all insurance activities and manage the annual corporate insurance renewal process.
Track and maintain all status reports regarding claims and other related insurance matters such as crisis events requiring insurance review and support.
Verify Interac insurance provisions with Vendor Management Office, Legal, and other departments as applicable on new or existing contracts.
Foster harmonious relationships with Insurance Broker(s) and any applicable government agencies while maintaining insurance frameworks to ensure compliance with legislation.
Provide weekly/daily updates as required to ensure all initiatives, assignments and projects remain on track as planned.
Ensure department documentation is current and updated as required and posted immediately.
Ensure all training materials are current and up to date

Benefits

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Market-leading employer-funded RRSP program to invest in your future
Flexible hybrid work model for better work-life balance
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Pregnancy and parental leave top-up to support growing families
Charitable donation matching with United Way to amplify your impact

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