Business Operations

Exa•San Francisco, CA

11d•$120,000 - $190,000•Onsite

About The Position

Exa is an applied AI lab building a search engine unlike the world has ever seen. We build massive-scale infra to crawl the entire web, train state-of-the-art embedding models to process it, and design super high performant vector databases to retrieve over it. We now power search for Cursor, Cognition, HubSpot, and over 400,000 developers and have raised $350m from Lightspeed, Benchmark, and a16z. Our ultimate goal is to build perfect search over all the world's information, far beyond Google. If you want to build massive-scale ML systems that will define the way the new AI world consumes information, this is the place for you. Business Operations at Exa will support our GTM team on all things surrounding sales and growth initiatives. This can look like content writing for marketing, optimizing our sales and customer success processes, analyzing performance across the business, supporting vendor relationships, and creating materials to win enterprise customers.

Requirements

Management consulting (McKinsey, Bain, BCG) or investment banking experience
BizOps roles at successful Series A-C startups, particularly in AI/ML or developer tools
Technical background - engineering, data science, or product management experience is a plus
Industry knowledge - understanding of AI/ML market dynamics and enterprise software sales cycles

Responsibilities

Optimize sales and customer success processes - Streamline workflows, improve conversion rates, reduce friction in the customer journey, and enhance team productivity
Analyze performance across the business - Build dashboards, track KPIs, identify growth opportunities, and provide actionable insights to leadership
Support vendor relationships - Manage partnerships, negotiate contracts, and coordinate with external vendors to support GTM initiatives
Create materials to win enterprise customers - Develop RFP responses, security questionnaires, executive presentations, and custom proposals for large deals
Own revenue operations - Maintain our sales funnel, improve forecast accuracy, and optimize our CRM and sales stack
Drive growth experiments - Design and execute A/B tests, pilot new channels, and iterate on our go-to-market strategy
Enable sales team success - Create training materials, competitive intelligence, and tools that help reps close more deals
Coordinate cross-functional GTM projects - Lead initiatives spanning sales, marketing, customer success, and product teams
Support major sales opportunities - Jump into strategic deals to provide operational support, data analysis, and project coordination