Business Operations Support Team Intern-2

Trane Italia•La Crosse, WI

3d•$22 - $30•Onsite

About The Position

This internship is located in La Crosse, Wisconsin and Galway, Ireland. Applicants must currently reside in either location in order to be considered, as the position requires on-site availability, while attending school full-time. Learn and work within the business operations support team to assist our field organization in process/application support of multiple business systems and processes. Responsibilities include but are not limited to: Observe log in and respond to support calls, chats, emails and tickets. Troubleshoot/resolve transaction issues and coach users on appropriate process tasks and system functionality available to achieve their objectives. Identify process and application problems and provide resolutions. Observe and document malfunctioning software. Suggest and give input to create user guide documentation and update existing process documentation. Participate in user acceptance testing for application deployment. Assist with project work within business operations support. Learn and observe application setups. Collaborate and troubleshooting hardware and login related issues through resolution.

Requirements

Must be a full-time student.
Must be enrolled in a 2-year management information systems, computer science, or related program OR in a bachelor's degree management information systems, computer science, or related discipline.
Experience with Microsoft Office Suite required.
Must be able to work well and adapt to change in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills and ability to work in a team environment required.
Strong interpersonal skills required.
Strong customer service skills required.

Nice To Haves

Business system experience preferred.

Responsibilities

Observe log in and respond to support calls, chats, emails and tickets.
Troubleshoot/resolve transaction issues and coach users on appropriate process tasks and system functionality available to achieve their objectives.
Identify process and application problems and provide resolutions.
Observe and document malfunctioning software.
Suggest and give input to create user guide documentation and update existing process documentation.
Participate in user acceptance testing for application deployment.
Assist with project work within business operations support.
Learn and observe application setups.
Collaborate and troubleshooting hardware and login related issues through resolution.