Business Operations Support Team Intern-2

CFO Trane U.S. -CFO • La Crosse, WI

1d • Onsite

About The Position

This internship is located in La Crosse, Wisconsin and Galway, Ireland. Applicants must currently reside in either location in order to be considered, as the position requires on-site availability, while attending school full-time. Learn and work within the business operations support team to assist our field organization in process/application support of multiple business systems and processes. Responsibilities include but are not limited to: Observe log in and respond to support calls, chats, emails and tickets. Troubleshoot/resolve transaction issues and coach users on appropriate process tasks and system functionality available to achieve their objectives. Identify process and application problems and provide resolutions. Observe and document malfunctioning software. Suggest and give input to create user guide documentation and update existing process documentation. Participate in user acceptance testing for application deployment. Assist with project work within business operations support. Learn and observe application setups. Collaborate and troubleshooting hardware and login related issues through resolution.

Requirements

• Must be a full-time student.
• Must be enrolled in a 2-year management information systems, computer science, or related program OR in a bachelor's degree management information systems, computer science, or related discipline.
• Experience with Microsoft Office Suite required.
• Must be able to work well and adapt to change in a fast-paced environment.
• Excellent written, verbal, and interpersonal communication skills and ability to work in a team environment required.
• Strong interpersonal skills required.
• Strong customer service skills required.

Nice To Haves

• Business system experience preferred.

Responsibilities

• Observe log in and respond to support calls, chats, emails and tickets.
• Troubleshoot/resolve transaction issues and coach users on appropriate process tasks and system functionality available to achieve their objectives.
• Identify process and application problems and provide resolutions.
• Observe and document malfunctioning software.
• Suggest and give input to create user guide documentation and update existing process documentation.
• Participate in user acceptance testing for application deployment.
• Assist with project work within business operations support.
• Learn and observe application setups.
• Collaborate and troubleshooting hardware and login related issues through resolution.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree