Business Operations Support Coordinator Sr

American Electric Power•Shreveport, LA

About The Position

Provide expert level of support, troubleshooting, and management of special projects relating to any/all aspects of Business Operations Support functional responsibilities, including joint-use activities, maintaining/performing SOX controls/reviews; creating and processing contractor invoices; reconciling work orders based on accounting policy and procedures; creating and analyzing performance indicator reports, communicating with internal/external customers; help to develop and maintain well defined work standards and procedures; facilitate timely processing; identify opportunities and recommend process improvements to benefit the team. This role serves as the technical subject matter expert for the department.

Requirements

Bachelor's degree in business management, accounting, finance, or related field with four (4) years of experience working in an office setting using administrative office procedures, practices and equipment.
Experience with a regulated utility preferred.
Proficient (intermediate to advanced) with use of Microsoft Office products

Responsibilities

Ensure timely processing/completion of all department deliverables by offering real time support for primary functions.
Provide expert guidance and insight for key organizational decision-making, offering leadership to team by helping to build consensus.
Facilitate the completion and maintaining of all SOX controls.
Work intentionally to identify process improvement opportunities, taking the lead on the research and coordination of implementation plans.
Maintain a clear understanding of accounting policies and procedures, and the proper use of Capital/Removal versus O&M accounts to provide education and guidance to lower-level employees in assuring accurate reconciliation of distribution line work orders utilizing and acquiring detailed knowledge and understanding of the most current software systems - STORMS and PowerPlant.
Collaborate with team members to maintain a high-degree of accuracy when creating contractor invoices in our internal contractor invoicing software system , working closely with contractor representatives and internal contract coordination employees to assure timely invoicing.
Seek out new opportunities to provide value added information to internal customers and operating company Leadership, to facilitate informed business decisions and effective execution of operational strategies.
Direct the process of maintaining accurate records in various software systems to establish a means for successful retrieval.
Assist with the input of budget data as needed into the budgeting tool - UI Planner - during the yearly budgeting process working closely with the Business Operations Support Manager or Business Ops Process Lead assisting where needed.
May be required to perform similar or less skilled work when assigned.
Create, analyze, and distribute various recurring and ad-hoc reports for use by internal and external parties.