Business Operations Strategist

Thread AI•New York, NY

10d•$110,000 - $210,000•Onsite

About The Position

We are looking for a Business Operations Strategist to build the internal operating system of Thread AI. This is a role where you look at a company that is scaling from 30 to 50+ people, serving Fortune 500 customers across regulated industries and public sector agencies, and ask: What systems need to exist that don't yet? What decisions are we making by default that we should be making by design? Where are we spending time that we shouldn't be and where are we underinvesting? You will be the person who constructs order out of ambiguity. You'll build the processes, tools, and operational rhythms by thinking from first principles about what actually matters versus what merely feels urgent.

Requirements

First-principles orientation. You question assumptions, decompose problems to their root, and build solutions from the ground up. When you see a process that exists for historical reasons rather than good reasons, you flag it - and fix it.
Comfort with ambiguity. You thrive in environments where the problem isn't well-defined and the path forward isn't obvious. You don't equate pivoting with failing. You've operated in contexts where you had to figure out what to work on before figuring out how to do it.
Bias toward action with depth of thought. You move fast, but not carelessly. You can ship a v1 of a process by the end of week while simultaneously thinking about what the v3 needs to look like. You understand that speed without direction is just chaos.
Range. You can go deep on a financial model in the morning, redesign an internal communication workflow over lunch, and prep a board deck in the afternoon. You're not precious about the type of work - you care about whether it matters.
Intellectual honesty. You'd rather surface a hard truth than protect a comfortable narrative. You can disagree with a founder, back it up with evidence, and do it without ego. You understand that the outcome matters more than who gets the credit.
Learning velocity. You pick things up fast. Thread AI operates across financial services, defense, energy, hospitality, and healthcare. You don't need domain expertise in all of these - but you need the ability to get credibly deep into unfamiliar territory quickly.
4–7 years of experience in business operations, strategy, management consulting, or a similar high-rigor environment
Demonstrated ability to build processes and systems from scratch, not just optimize existing ones
Strong analytical foundation - you're comfortable with financial modeling, data analysis, and making decisions grounded in evidence
Excellent written communication; you can distill complexity into clarity for audiences ranging from engineers to board members
Applicant must be a U.S. citizen or national or U.S. lawful, permanent resident.

Nice To Haves

Experience in a high-growth startup or technology environment is preferred, but not required. What matters is that you've operated in contexts that demanded independent thinking and end-to-end ownership

Responsibilities

Build scalable operational infrastructure: Formalize and implement the systems that govern how we plan, prioritize, allocate resources, track commitments, and communicate internally.
Construct and manage cross-functional rhythms: Design the cadences that keep engineering, product, commercial, and leadership aligned. Make sure information flows to where it needs to go, decisions get made with the right context, and nothing critical falls through the cracks.
Remove friction and automate the mundane: Identify operational drag and systematically eliminate it. Build tooling, automate workflows, and consolidate processes so the team can focus on the work that actually requires human judgment.
Support new market entrance: Perform targeted research on new GTM opportunities, verticals, or areas of growth. Articulate value propositions and manage logistics for new sales and marketing initiatives.