Business Operations Sr Rep

Securian Financial • Saint Paul, MN

1d • Hybrid

About The Position

Join our dynamic business operations team! In this role, you will define, develop, and align best practices, processes, and policies with our strategic goals, ensuring we remain at the forefront of our industry. By championing Operational Excellence and Continuous Improvement, you'll boost the effectiveness and efficiency of our support services. You'll work closely with a diverse range of clients, including internal teams, external partners, channel partners, and vendors, making a significant impact every day!

Requirements

• Proficient in executing routine tasks using established processes and procedures.
• 1-2 years of experience with the Microsoft Office suite (Word, Excel, PowerPoint, etc.).
• Strong communication skills - both written and verbally
• Strong time management skills.
• Self-motivated and proactive.
• Meticulous attention to detail.

Nice To Haves

• Previous business operations experience.
• Previous work experience in the Financial Services or Banking industries.

Responsibilities

• Manage and reconcile monthly credit insurance premiums, debt protection fees, rate administration fees, and billing statements for assigned clients/Financial Institutions, ensuring accuracy and addressing any out-of-balance and eligibility issues.
• Collaborate with clients/Financial Institutions to ensure the accuracy and timeliness of monthly reporting, fostering strong relationships and trust.
• Resolve reporting issues at both client and customer levels, enhancing overall satisfaction and operational efficiency.
• Provide exceptional support by answering calls from clients and customers, resolving inquiries promptly and effectively.

Benefits

• Paid time off
• Leave programs (parental leave, caregiver leave for family members, bereavement and military leave)
• Nine company paid holidays
• Company-funded pension plan
• 401(k) retirement plan with company contribution
• Medical, dental and vision coverage from the first day of employment
• Volunteer paid time off
• Dollar-for-dollar matching gift program
• Associate Resource Groups (ARGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed