Customer Operations Sr Rep
About The Position
At Securian Financial, the internal title for this position is Customer Benefit Payments Sr Rep. Position Summary: Securian Financial is hiring a Claims Examiner to join our team at our Richmond Virginia Branch office. We guarantee very high standards of performance to our clients and strive to exceed their expectations. We are passionate about providing world-class service and have built a reputation of delivering on our promises. We are looking for an associate who possesses the characteristics necessary to be successful in one of the most respected life insurance claims organizations in the industry. Individuals must be focused on the needs of the client as well as those of the beneficiaries. A commitment to excellence is a must, as well as a willingness to learn in an environment where we customize to the needs of our clients.
Requirements
- 2+ years of customer service experience.
- Excellent attention to detail.
- Strong analytical skills.
- Good judgment and decision-making skills.
- Strong written and verbal communication skills.
- Good organizational skills.
- Positive and compassionate attitude.
- Demonstrated ability to effectively achieve results in both an individual production and team environment.
- Ability to learn and adapt to new and/or changing technologies.
- Desire to provide world-class customer service.
- Ability to work at least 40 hours per week.
- Ability to utilize keyboard, mouse and computer for up to 3-6 hours per day.
- Ability to utilize phone for approximately 2-4 hours per day.
- Ability to perform simple grasping including handwriting, paper manipulation, sorting, folding, etc. periodically throughout entire workday.
Nice To Haves
- Knowledge of Employer Related Life Insurance products.
- Experience with web-based claim or customer administration systems.
- Demonstrated proficiency with Microsoft Outlook, Word, Excel, and Lotus Notes.
Responsibilities
- Conducts investigations in a manner consistent with company standards of objectivity, fairness and reasonableness making claims decisions on claims within appropriate approval authority.
- An understanding of investigative procedures and resources in order to conduct a prompt, objective and complete investigation of the claim facts.
- Working knowledge of policy provisions exclusions and state regulations so that claims are handled accordingly, and recommendations are appropriate.
- Working closely with the legal and medical departments.
- Maintaining awareness of expenses and especially client performance guarantees.
- Conducts research by email and phone with a variety of people (internal and external) to gather information necessary to continue or complete the review of a claim.
- Documents and communicates claim status and decision in a clear and organized manner to all interested parties.
- Exercises flexibility and creativity while making logical and high-quality decisions.
Benefits
- Paid time off
- Leave programs (parental leave, caregiver leave for family members, bereavement and military leave)
- Nine company paid holidays
- Company-funded pension plan
- 401(k) retirement plan with company contribution up to 10 percent of eligible earnings, with a target of 5 percent
- Medical, dental and vision coverage from the first day of employment for associates and their eligible family members
- Volunteer paid time off
- Dollar-for-dollar matching gift program
- Associate Resource Groups (ARGs) for Mental Wellness and Disability Pride, Securian Young Professionals Network, Securian Multicultural Network, Securian Women and Allies Network, and Servicemember Associate Resource Group.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
