Business Operations Specialist
About The Position
The Business Operations Specialist is responsible for leading the management of core business processes that support Ipsen Canada employees in the planning and implementation of compliant physician interactions. The primary area of focus is actively supporting interactions that have stringent documentation and approval requirements. The bulk of this activity is associated with local Activity Briefs for OLA’s, Conference Sponsorships, Advisory Boards, Preceptorships, Practicums and Consultancy Meetings. In addition, the role is accountable for working collaboratively with their Business Operations partner in addition to, Sales teams, Stakeholder Relations Managers, Marketing teams and external partners to support the ongoing management of Ipsen Canada business processes for: Promotional material inventory storage, distribution, and destruction National Business Meeting planning & implementation Global/Local Congress Management This position is integral as a key member of the COET, contributing to the identification of areas of improvements and updating, communicating, training and reinforcing business guidance aligned to ongoing policy and business. This position is also integral in maintaining and tracking activities to ensure audit readiness related to physician interactions and the management of promotional materials.
Requirements
- University degree
- Strong communication skills (both verbal and written) and ability to relate well to internal and external customers
- Must be flexible and have a high attention to detail
- Must have the ability to manage multiple tasks and projects simultaneously and is very organized
- Self-starter and results-oriented with a positive, can-do attitude
- Proficient with Microsoft Office, especially excel and PowerPoint
- High level of organizational skills
- Able to work across multi-disciplinary teams
Nice To Haves
- 1 to 2 years of project management and/or operational support experience with the pharmaceutical industry would be an asset
- French speaking is an asset
Responsibilities
- Lead local business process for core field-based activities that require customer contracts
- OLA’s
- Conference Sponsorships
- Advisory Boards
- Preceptorships
- Practicums
- Consultancy Meetings
- Manage local process for promotional material inventory storage, distribution, and destruction
- Contribute to the planning and implementation logistics for National Business Meetings (NBM)
- Manage local process for Global/Local Congress attendance
- Contribute to the development and maintenance of relevant business process training and support materials
- Monitor process compliance and generate relevant summary reports for the Ipsen Canada Compliance Committee
- Ensure local business process documentation is consistently in an audit ready state
- Identify, assess and contribute to initiatives to enhance business process efficiency and effectiveness
- Support onboarding activities for new hires within assigned teams, in conjunction with HR
- Act as Ariba Super User and support teams accordingly
- Support new physicians set up process
- Collaborate with Ipsen Administrative Assistants as appropriate
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
