Business Operations Specialist

mPower•Rockville, MD

13d

About The Position

The Business Operations Specialist plays an important role in helping mPower operate efficiently while creating an engaging experience for our employees, customers, and partners. This position works across multiple areas of the business – including communications, employee engagement, operations, quality initiatives, events, and special projects – to help move priorities forward and support the continued growth of the company. This is an excellent opportunity for an organized, creative, and motivated professional who enjoys variety, takes initiative, and thrives in a collaborative environment. No two days are exactly alike, making this an ideal role for someone who enjoys learning, building relationships, and contributing wherever needed.

Requirements

Bachelor's degree or equivalent experience.
Three to six years of professional experience in business operations, communications, marketing, employee engagement, event planning, or a related field.
Exceptional written and verbal communication skills.
Strong organizational and project coordination skills.
Proficiency with Microsoft Office, including PowerPoint.
Experience with Canva or similar graphic design tools.
Ability to manage multiple priorities while maintaining attention to detail.

Nice To Haves

Experience coordinating events, communications, or employee engagement activities is preferred.
Familiarity with social media platforms and website content management is preferred.
Experience supporting ISO, CMMI, or other quality initiatives is a plus.

Responsibilities

Develop and coordinate internal and external communications, including company announcements, newsletters, social media content, website updates, presentations, and marketing materials.
Design engaging graphics and communications using Canva or similar design tools.
Help maintain a consistent and professional company brand across all communications.
Coordinate employee engagement programs, recognition initiatives, company meetings, luncheons, and special events.
Support Community Impact initiatives, volunteer activities, and employee giving opportunities.
Help create meaningful experiences that strengthen collaboration, engagement, and company culture.
Coordinate facilities-related activities, office supplies, vendors, and meeting logistics.
Maintain the company calendar of internal events and key organizational activities.
Support operational initiatives and assist with special projects that improve the effectiveness of the organization.
Support ISO and CMMI initiatives by coordinating activities, documentation, audit preparation, and follow-up.
Partner with the Quality Management Representative and process owners to help support quality objectives.
Research topics, draft communications, develop presentations, and coordinate cross-functional initiatives.
Track action items, follow up with stakeholders, and assist leadership with strategic projects and business initiatives.