Business Operations Specialist (Remote Eligible)
About The Position
Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Read more about our benefits here: Benefits at a Glance.
Requirements
- Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered
- 3–5 years of experience in business operations, project operations, or a related field
- Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint
- Experience with workflow automation tools (e.g., Power Automate)
- Experience with process documentation and supporting workflow development
- Familiarity with data analysis, routine KPI reporting, and established performance measurement processes
- Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis
- Strong written communication skills, including experience developing training materials, operational documentation, and stakeholder communications
- Ability to organize and summarize information clearly for operational use
Responsibilities
- Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participation
- Serve as the primary point of contact for PR-related coordination and communication; route issues to appropriate stakeholders for resolution
- Monitor operational issues (e.g., support tickets), while coordinating resolution with appropriate stakeholders and escalating risks as needed
- Maintain established governance workflows and support consistency and compliance across operational processes
- Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management
- Review and analyze CX data and operational metrics to identify trends, and potential areas for further review
- Contribute to the development of CX-related materials, including training content, communications, and documentation
- Summarize CX insights and support implementation of approved process and operational improvements
- Support the maintenance and periodic refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics
- Compile, maintain, and prepare routine KPI reports to support leadership visibility and decision-making
- Apply established KPI definitions, data sources, and reporting standards consistently
- Identify and recommend opportunities to improve reporting efficiency within established performance-measurement processes
- Develop and maintain schedules across initiatives and operational workflows based on established priorities, timelines, and resource availability
- Identify scheduling conflicts and workflow bottlenecks and coordinate resolution with relevant stakeholders
- Recommend improvements to scheduling practices to increase efficiency and visibility for stakeholders
- Capture and document key decisions, risks, outcomes, and client-facing materials, using established standards for clarity, accuracy, and consistency
- Maintain standard operating procedures (SOPs), templates, and documentation, and recommend updates to support consistency and accessibility across teams
- Identify potential gaps and inefficiencies in operational processes and support implementation of approved improvements
- Support the maintenance and continuous improvement of assigned operational processes across initiatives
- Develop and maintain workflow automations and system configurations using established tools and requirements (e.g., Power Automate, SharePoint)
- Assist with translating defined business requirements into workflow configurations that reduce manual effort and improve data accuracy
- Identify system usability issues and recommend improvements or integration needs to appropriate stakeholders
- Coordinate with cross-functional teams regarding established priorities, timelines, and deliverables
- Communicate process updates, expectations, and timelines clearly, and follow up with stakeholders regarding assigned actions
- Build effective working relationships and provide support to users adopting updated processes and tools
Benefits
- Competitive salaries
- Comprehensive benefits package
- 100 percent employee owned (ESOP holdings)
- Coworking spaces
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
